Learning & Development Manager II

The Learning & Development Manager II (LDM) is responsible for all aspects of training for ZoomInfo customers.

We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.

What You'll Do:

• Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
• Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
• Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with the Account Managers and Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
• Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.

What You'll Bring:

• Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
• 2+ years proven work experience in sales or account management with 1+ of those years focused on training in sales and/or account management.
• Excellent communication, presentation and organizational skills.
• Proficiency in MS Office and Google-Suite products. 
• 2+ years' experience in Sales, Account Management, and/or Training

Preferred Qualifications:

• Proficiency with Salesforce (Lightning).
• Experience with learning management software.
• Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
• Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.

What’s In It For You:

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA

#LI-

#LI-Hybrid