Learning and Development Adviser

Learning and Development Adviser

Are you passionate about employee growth? become our new Learning and Development Adviser and transform the way we learn and develop as an organisation.

Contract: 12 Month FTC

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: £33,000

Reporting to: Learning and Development Manager

London docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

Working as part of a small team, you’ll be responsible for supporting the design, development, and implementation of high quality, high impact and collaborative, face to face, blended and digital L&D solutions.

Key responsibilities

• Working with colleagues across the organisation to support them in building skills and capability

• Owning key relationships with stakeholders, building trust and using good questioning techniques to identify needs

• Supporting the development and delivery of internal programmes. Such as core management and leadership development pathways

• Dealing with sponsorship requests that come through and ensuring they are in line with policy and role requirements

• Managing external partnerships including working with external suppliers to build and source best in class L&D products and services promoting and helping to build an inclusive working environment

• Reviewing the training which is currently offered within the service and ensuring that it is fit for purpose, including induction, externally delivered content and digital learning packages

• Corporate Induction – organising, delivering, and updating aspects of the Corporate Induction Programme

• Working with the HR support function to deliver learning admin requirements

• Being the first point of contact for L&D queries across the organisation

• Completing procurement and data protection processes for contract renewal or projects

• Analysing key data from workday and surveys to inform decisions

• Being the driver of our future careers, supporting with apprenticeships programmes and our offering

• Planning, scheduling and organisation of key L&D events

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Experience of working in a learning and development environment

• Experience in managing L&D projects

• Being able to work autonomously

• Proven experience of meeting deadlines and managing time efficiently

Desirable Criteria

We would also like you to have the following skills:

• Great organisational skills to deliver learning solutions to high standards and on ability to be flexible and adaptable

• Knowledge of utilising HCM/HRIS/LMS/LXP platforms to drive learning

• Workday experience

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Fully equipped on-site gym open 24 / 7 (London office only)

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please apply by uploading Your current CV, alongside a supporting statement (no more than 500 words) if you wish to include one

Applications need to be submitted by 23:59 Wednesday 16th April 2025

We welcome internal applications. You must have passed prohibition, be meeting or exceeding expectations, and have no warnings or development plans currently in place.

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition team

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.   

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service

• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!