We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realize that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as Learning and Capability Manager at Civica
As a Learning & Capability Manager, you will play a key role in designing, delivering, and managing training programs that ensure our employees are well-equipped with the knowledge and skills needed to thrive. You’ll lead facilitation efforts across multiple formats—including in-person, virtual, and e-learning—while also applying your instructional design expertise to enhance learning outcomes.
On a day to day, you will:
- Facilitate & deliver engaging training programs to ensure that all employees, both new and existing, become experts in product and policy
- Develop training content using instructional design principles and industry best practices
- Guide and support the team's development while assisting with an ongoing quality assurance program that identifies any gaps in their knowledge
- Oversee a training calendar for new system releases, process or policy changes, and refresher courses
- Act as the administrator for the Justice Services Learning Management System (LMS)
- Analyse training feedback and research new technologies to enhance learning experiences
What you will do to be successful in this role
- Facilitation & presentation skills—you’re confident leading training in-person and online
- Experience designing and delivering training programs across multiple learning formats
- Excellent stakeholder engagement—you can work across all levels of the business
- A proactive and innovative mindset—you’re always looking for ways to improve learning experiences
- Experience working with a LMS
- Strong problem-solving and organisational skills to manage multiple training initiatives
- Coaching & mentoring experience to support the growth of individuals and teams
- Effective communication and collaboration with stakeholders at all levels
- Hands on experience with various instructional design tools
- A strong understanding of adult learning principles and how to apply these to achieve learning outcomes
Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Want to learn more about this leadership opportunity with us, click on the apply now button and we will be in touch
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
Top Skills
What We Do
Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
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