Position: Lean Operations Specialist/Manager
Location: London
Department: Operations
Job Type: Full-Time or Consultancy
About Us:
PTW is a global video game development and services provider, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 14 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, Ghostpunch Games, and 1518 Studios. For more information, visit
About the Role:
PTW is in need a Lean Operations Specialist or Manager to drive efficiency, eliminate waste, and optimize workflows across our organization. This is a hands-on role for an expert in Lean/Six Sigma methodologies who can get into the weeds, analyze inefficiencies, and implement cost-saving solutions. They will work closely with leadership and teams to streamline processes, scrutinize spending, and ensure every resource is utilized effectively.
Key Responsibilities:
• Conduct in-depth operational audits to identify inefficiencies and waste.
• Develop and implement process improvements to enhance productivity and reduce costs.
• Apply Lean, Six Sigma, and other efficiency frameworks to optimize workflows.
• Analyze spending patterns, vendor contracts, and resource allocation to eliminate unnecessary costs.
• Work hands-on with teams to redesign processes for maximum efficiency.
• Establish key performance indicators (KPIs) to measure operational improvements.
• Provide leadership with data-driven recommendations and execution plans.
• Train internal teams on best practices for maintaining efficiency and cost control.
Key Skills
- Lean and Six Sigma
- Spend Analysis
- Operational Audits
- Supply Chain and vendor management
- Change Management
- KPI and Metrics
- Project management
- Tech, Gaming Services industry a plus
Required Qualifications:
• Proven experience in Lean/Six Sigma (Green or Black Belt preferred).
• Strong background in operational efficiency, process optimization, and cost reduction.
• Hands-on approach with a track record of implementing real-world efficiency improvements.
• Ability to work across departments, break silos, and drive change.
• Strong analytical skills with experience using data to inform decisions.
• Excellent problem-solving and communication skills.
• Experience in [industry-specific experience if needed] is a plus.
What’s in it for you?
Competitive Base salary
Who we are
PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.
Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit .
Top Skills
What We Do
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles
PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services.
We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.
PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.
The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.
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