Lead Workforce Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Lead Workforce Specialist plays a crucial role in managing and guiding the team to achieve milestones for Data Services caseload. They are responsible for overseeing daily operations, ensuring that tasks are completed efficiently and effectively. Lead Workforce Specailsits also provide support and training to team members, helping them develop their skills and improve performance. They collaborate with other departments to align team efforts with broader company objectives. Additionally, the Lead Workforce Specialist monitor and analyze processes to identify areas for improvement and implement necessary changes.

• Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
• Attention to Detail: Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
• Client Focus: Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
• Energy: Maintaining a fast, active pace in the normal course of a day.
• Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
• Integrity: Strict adherence to job-related standards, values or norms. Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
• Learning Ability: Understanding and applying new information.
• Listening: Hearing and comprehending verbal messages and confirming back what you hear.
• Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
• Verbal & Written Communication: Effective oral, written and nonverbal expression without preparation.
• Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information and identifying possible solutions.
• Creativity: Being inventive, imaginative and innovative.
• Decisiveness: Makes well-informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; has the ability to make tough decisions.
• Entrepreneurial Orientation: Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals.
• Results-Driven: Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
• Development of Others:  Providing the means for others to grow and develop personally and professionally within and across departments.
• Motivational: Thrives in leading people, communicating “why” and inspiring team members to see the value of their work.
• Expectation-Setting: Clearly negotiates, sets, and adjusts expectations to keep team members aligned and engaged.

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The Compensation range for this role is 21.97 - 43.94 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.