Lead Researcher, Product Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. 

AppExchange Partners extend the power of Salesforce by helping customers solve business challenges via independent third-party applications built to work with the Salesforce Platform.  In this role, you will develop impactful, strategic insights to enrich and expand the ability of independent third-party software vendors (ISVs) to build and go to market with applications for Salesforce customers.  This role supports new product creation, application development, listing, monetization, and customer purchasing and downloading across various platforms and Marketplaces, such as the AppExchange.

About You:
 

You distill complex problems into insights that inform design, development, and business decisions. You’re passionate about technology. You’re even more passionate about technology users and buyers. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

You seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. You are excited to leverage existing research at Salesforce to weave together actionable insights to share cross-functionally. 

Responsibilities:

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders

• Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, unmoderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)

• Synthesize research findings into insights and recommendations and work with stakeholders to socialize these findings

• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers

• Create narratives to frame problems and highlight the business value of potential solutions

• Be a strategic business partner to key executives, helping shape their long-term vision

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

Required Experience / Skills:

• 5+ years of experience conducting research in user experience, product design, or technology contexts

• Proven track record influencing product direction and strategy with actionable insights

• Ability to plan, design, execute and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders

• Expert understanding of research methods (qualitative and quantitative) and best practices

• Experience working in cross-functional teams (e.g. design, product management, engineering)

• Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data

• Excellent teamwork and collaboration skills

• Excellent project management, communication, and presentation skills

• B.A./B/S, M.A./M.S. or Ph.D. in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

• Preferred: Previous research experience in enterprise SaaS and/or technology

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.