Lead Quality Control Specialist

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We are seeking a highly detail-oriented and experienced Lead Quality Control Specialist to join our team in Mexico. This on-site role is responsible for ensuring all fine jewelry products meet our brand’s exacting standards before reaching clients. The ideal candidate will have a strong background in jewelry manufacturing and inspection, with a hands-on approach to quality control and a problem-solving mindset.

Responsibilities

• Conduct inspections on finished jewelry to ensure alignment with brand quality, design specifications, and craftsmanship standards
• Document and track quality issues, coordinating directly with vendors for timely resolution and rework when needed
• Manage the repairs and returns process, ensuring accurate documentation, inspection upon return, and timely client updates
• Collaborate with fulfillment and client experience teams to resolve quality-related issues and ensure approved products are shipped
• Maintain and continuously improve quality control processes, checklists, and inventory accuracy through ERP and order management systems

Qualifications

• 3+ years of quality control experience in the fine jewelry industry is required
• Strong understanding of jewelry construction, manufacturing workflows, and quality inspection techniques
• Proficiency with ERP systems (NetSuite preferred), Shopify, and logistics platforms
• Exceptional attention to detail, organization, and problem-solving skills
• GIA certification or relevant training is a plus; must thrive in a fast-paced, high-volume environment

VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available. 

Some plans may not be available pending global locations however other options may be presented.

VRAI  is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

To find out more about VRAI check out: 

vrai.com

facebook.com/vrai