Lead Product Designer, Identity and Fraud Mitigation

Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

As the Lead Product Designer for Proof’s identity and fraud mitigation space, you’ll work in lockstep with our product management and engineering teams to build software that’s solving real customer problems in a rapidly developing industry. You’ll dive into to tackle current problems that financial institutions, mortgage lenders, and other industries are facing with online fraud. Using strong product design skills and business sense, you’ll define a design vision to guide the team through a complex problem space. You’ll leverage your visual and interactive design skills to solve user problems and address business needs for SMB and enterprise users. You’ll collaborate with and mentor mid-level and junior designers, and sit as a member of our centralized UX team.

What you’ll do as a Lead Product Designer at Proof:

• Work on large, strategic features in Proof’s identity and fraud mitigation space, accounting for multiple user groups, use cases, and industries. Wireframe, design, and prototype significant features in Figma that address needs of large customers, identity agents, and consumers with a variety of workflows and use cases. Iterate quickly to generate ideas, achieve a high level of quality and consistency, and work within our design system while pushing our visual design language forward.
• Lead cross-functional discussions with product managers, engineers, and stakeholders to help clarify goals, define the problem you’re solving, and brainstorm solutions with team members. Partner with PMs and engineers to align on scope and ensure high quality launches. Delegate to and collaborate with other designers to see your vision through to a positive end result.
• Contribute to vision-setting for the identity and fraud mitigation product space at Proof. Design compelling north star visions that the team can align to, and that can actively influence prioritization of investments in biannual roadmap planning.
• Set a strong example for the rest of the design team in your design process. Showcase what being a lead product designer means through your sketches, file organization, research, presentations, and more. Collaborate with other UX team members by providing feedback in weekly design critiques, delegating tasks on cross-team projects, and mentoring more junior designers. Take initiative to improve the skills of the other designers on the team. Bring new tools, best practices, and processes to the design team in order to make everyone more effective.
• Address users’ pain points while balancing business goals. Lead UX research and customer calls to better define the user journey. Collaborate with our Principal UX Researcher to drive forward strategic research. Use insights from qualitative and quantitative user data to inform your decisions and measure success. 
• Leverage UX tools in your research and design process to form hypotheses and measure success. Utilize FullStory to analyze user interactions and Pendo to deliver targeted in-app guidance and messaging.

What we're looking for someone with:

• 6+ years of experience as a product designer for responsive web apps, solving complex problems with thoughtful solutions.
• Experience in designing for a multi-sided marketplace or multiple user types in a single ecosystem, and experience building 0 → 1 product platforms.
• Strong product design skills. At Proof, our product designers are responsible for full-stack designing, from initial discovery to concept ideation to final visual designs. You must express your thinking at varying levels of fidelity – from hand sketches to rough prototypes to high fidelity mockups.
• UX research best practices, including running usability tests and leading customer interviews. 
• Adaptability, someone who is comfortable pivoting quickly if business needs change or if new information is presented. The ability to balance different user needs and business priorities, and pull together concepts and iterate on designs based on feedback or changing scope is important.
• a focus on designing with results in mind and without an ego. You must be comfortable taking feedback from designers, PMs, engineers, and senior leadership. You don’t get too attached to a specific design direction, and are eager to measure the success of a project based on its performance.
• Strong storytelling skills. You'll need to motivate an audience with your vision and assure stakeholders of your design choices based on best practices and research.
• The ability to create strong partnerships with your engineering counterparts. You collaborate with front and backend engineers from initial ideation and roadmap prioritization through implementation and launch of a feature. Experience working with a variety of engineering team types.
• An understanding of the importance of accessibility in your designs. It’s part of your design process to make sure that your designs are accessible, and to make sure all designs that are shipped are accessible. You set a good example for the rest of the team when it comes to accessible designs.
• Experience contributing to a design system on a small team. You’ve built reusable components in Figma that have been used by your teammates, and you have an interest in this area of product design.
• Mentoring experience. Ability to deliver feedback that uplevels our craft and design quality.

Core UX tools we use:

• Figma - Designing and prototyping. This is our most important day-to-day tool.
• Figjam - Wireframing, whiteboard, brainstorming 
• FullStory - Discovering user pain points 
• Pendo - Supporting user activation and retention
• Zeroheight & Storybook - Design system documentation

Our core values:

• Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.
• Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.
• Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.
• Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!

Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.