Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
What You’ll Do
● Manage operations and processes related to the EOR employees and Client documents, communicate and explain details of end-to-end processes and policies
● Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them
● Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs
● Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience
● Run 24/7 operations, manage caseload, set priorities, and allocate them within the team
● Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery
● Maintain data integrity on various internal applications
What We’re Looking For:
● 4 to 8 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain
● Knowledge of Global compensation, benefits, and payroll administration will be preferred
● Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability
● Multi-tasking ability with an eye for details
● Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment
● Preferably MBA in Human Resource
What We Do
Payoneer is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.
Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.
