Lead Expert, SMB Sales Development

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As the Lead Expert, SMB Sales Development, you will mine business sales opportunities from the Small and Medium Business segment (1-299 employees) prospect lists and marketing leads. You will establish relationships and collaborate closely with our Field Sales teams.
As a key contributor to T-Mobile's revenue engine, you will be the first point of contact for all prospects. You will quickly respond to inquiries by email and phone, qualify potential customers, and connect them with T-Mobile for Business Account Executives. Additionally, you will conduct peer-to-peer call listening sessions, assist with training new hires, and cover for your leader when they are away from the office.

Job Responsibilities:

• Prospect: Conduct cold outbound prospecting via phone, email, and social media to generate new business leads.
• Call Listening and Training: Conduct peer-to-peer call listening sessions, provide feedback and call scoring, assist with training new hires, and cover for the leader when they are away from the office.
• Appointment Updates: Provide appointment status and updates to designated SMB field sales teams.
• Lead Response: Respond in real time to leads from T-Mobile for Business portals and marketing campaigns.
• Follow-Up Process: Follow the lead management process in Salesforce and the qualification process to qualify leads and prevent fraud.
• Lead Research: Research leads, follow up with them, and assign them to the appropriate salesperson.

Education and Work Experience:

• High School Diploma/GED (Required)
• Less than 2 years Call center/sales experience Preferred

Knowledge, Skills and Abilities:

• Sales Strong understanding of sales principles and techniques, including prospecting, lead qualification, and closing deals. Experience in outbound sales and a proven track record of meeting or exceeding sales targets. (Preferred)
• Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
• Client Relationship Management Ability to establish and cultivate initial client relationships, including setting up meetings and connecting with key contacts within the organization. Experience in managing first impressions, understanding client needs, and laying the groundwork for future business opportunties. (Preferred)
• Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
• Self-Motivation Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
• Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
• CRM Familiarity with CRM systems like Salesforce and other sales enablement tools. (Preferred)
• Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
•  
• Travel:
  Travel Required (Yes/No):No
  DOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No
   

Total Target Cash Pay Range: $57,800 - $104,300, inclusive of target incentives

Base Pay Range: $40,460 - $73,010

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  https://paylookup.t-mobile.com/paylookup?reqID=REQ313822¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.