Lead Engineer - Workflows Platform

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage.

About the Role:

We build and scale high-performance automation systems that operate at an incredible scale. The Workflows Platform team provides the core infrastructure that powers over 12 billion action executions per month, supported by 52 workloads and 1000s of pods managing this complex ecosystem. These systems enable seamless automation for millions of users daily.

We’re looking for a Lead Software Engineer to help us build, optimise, and scale this platform. If you’re passionate about databases, cloud technologies, and solving complex challenges, this is your chance to lead and make an impact.

Responsibilities:

• Lead the design and scaling of backend systems for the Workflows Platform, ensuring high performance and reliability at massive scale
• Architect, develop, and optimize core databases, including MongoDB and Firestore
• Utilize and manage Google Cloud Platform services, including Pub/Sub, Cloud Tasks, GKE (Kubernetes Engine), and autoscaling
• Design APIs and cloud functions, managing rate limiting, job scheduling for high-throughput systems
• Solve scaling challenges, supporting systems with 12 billion monthly action executions
• Leverage observability tools (Grafana, Kibana) for monitoring, and contribute to on-call processes for system reliability
• Collaborate with cross-functional teams to deliver scalable and maintainable solutions
• Mentor and guide junior engineers, fostering professional growth and development

Requirements:

• Bachelor’s degree or equivalent experience in Engineering or a related field
• 4+ years of experience in software engineering, with 1+ years in a lead role or similar position
• Expertise in Google Cloud Platform services (or equivalent platforms like AWS), including Pub/Sub, Cloud Tasks, GKE (Kubernetes), and autoscaling
• Deep knowledge of databases, particularly MongoDB and Firestore, with experience optimizing for performance at scale
• Proven experience building and scaling platform infrastructure in fast-paced environments
• Strong analytical and problem-solving skills, especially in high-pressure situations
• Solid understanding of system architecture and cloud practices
• Excellent leadership and communication skills, with a focus on mentoring and team development

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.