Lead, Employee Listening & Advanced Analytics

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is looking for an Employee Listening Lead to join our growing People Science & Analytics team.The goal of our People Science & Analytics team is to provide evidence-based data and insights across the employee life cycle to drive strategic talent and business decisions. This role is an integral part of our mission and will be responsible for understanding the voice of our customers (Klaviyo employees) across the lifecycle journey to drive impactful, meaningful and measurable talent experience and outcomes. This role will strike a balance of listening through quantitative and qualitative channels, synthesize the findings through deep data analysis, and deliver insights and actions while educating and empowering our stakeholders. This role is hybrid and can be based out of any of our three US office locations (Boston, San Fransisco, or Denver).
How you'll make a difference:

• Co-design, implement, and manage Klaviyo' employee listening and survey strategy for understanding the experience across the entire employee lifecycle
• Serve as subject matter expert and consultant on survey content, administration, and analysis/reporting for employee surveys conducted across Klaviyo
• Conduct advanced analytics (such as regressions, correlations, decision trees) to analyze survey data in depth and connecting to performance, retention, productivity and other exploratory areas to identify impactful insights proactively
• Leverage innovative listening channels to enrich the quality of insights on the employee experience at Klaviyo
• Designing and analyzing qualitative listening channels (eg. employee focus groups/in-depth interviews) and synthesize findings from quantitative channels
• Partner closely with our Senior People Leaders to provide the insights needed to enable their teams to action on survey results within their lines of business
• Manage survey vendor, preparations for launch, stakeholder communications, trainings, and support materials, and other aspects of survey operations
• Translate data analysis into actionable insights and support action planning org wide, including creation of plans, providing recommended learning resources, and personalized nudges.
• Continuously improve listening data architecture, measurement strategies, privacy protection, and reporting practices
• Ensure all appropriate data privacy, security, and controls requirements are followed

Who you are:

• Graduate degree in Industrial/Organizational Psychology or similar field with survey specialization
• 5+ years employee listening and HR analytics experience, with a focus on assessment of employee engagement
• Tech savvy with experience in navigating survey platforms, responsible AI solutions in this space, and partnering with vendors
• Experience designing and managing employee surveys end-to-end, from gathering requirements; designing survey items and invitation logic; working with cross-functional teams and vendor to manage fielding; analyzing results and creating reports; and presenting insights to senior leaders
• Excellent research management and organizational skills, acute attention to detail, and ability to balance multiple tasks in a constantly evolving environment
• Extremely strong communication, visualization, and articulation skills to deliver meaningful insights to shape People decisions
• Deep expertise with application of analytic techniques, including experience with analytics and visualization platforms (e.g., R, SPSS, SAS, Tableau, SQL)
• Hands-on experience managing, analyzing, and troubleshooting survey and other data
• Proven ability to communicate technical concepts, such as sentiment analysis and topic modeling, along with implications, to business and technical audiences
• Experience designing and running focus groups and other qualitative methods of listening data collection

#CR1 #San Francisco #LI-Hybrid
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$128,000 - $192,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.