Lead AI Engineer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Drive Business Growth and Enhance Customer Experience

• Solve complex business challenges using advanced analytics, ML, and generative AI models.
• Analyse customer trends, campaign performance, and distribution channels to derive strategic insights.
• Collaborate with business units to identify challenges and deliver predictive models and custom AI solutions.
• Leverage stakeholder feedback to refine the AI product roadmap.

Elevate AI Engineering Standards

• Define and enforce best practices for coding and engineering in AI projects.
• Oversee MLOps and LLMOps framework development to ensure scalable, reliable, and ethical AI solutions aligned with FEAT principles, Singapore’s Veritas Guidelines, and IMDA’s Gen AI Framework.
• Conduct thorough code reviews to maintain quality and foster professional growth within the team.

Lead Chatbot Development

• Design and implement advanced chatbot technologies to enhance customer engagement and business value.
• Ensure chatbot solutions meet governance requirements and integrate seamlessly with existing platforms.
• Monitor chatbot performance, making data-driven adjustments to optimize outcomes.

Qualifications

Technical Expertise

• Advanced knowledge of ML and generative AI, with practical experience deploying industry-grade solutions using foundation models (e.g., OpenAI GPT, Claude, Llama).
• Expertise in GIT, Python, SQL, Databricks, MLflow, and frameworks like TensorFlow, PyTorch, and scikit-learn.
• Proven ability to develop MLOps/LLMOps frameworks and implement AI governance practices (e.g., TRiSM, Responsible AI).
• Practical experience in causal analysis and developing sales attribution models.

Industry Experience

• Significant experience in transforming AI prototypes into production-grade solutions.
• Proficiency in cloud platforms (Azure required; GCP/AWS advantageous).
• Demonstrated success in developing and scaling chatbot solutions, including natural language understanding and dialogue management.

Qualifications and Skills

• Master’s, PhD, or equivalent in Mathematics, Statistics, Computer Science, or related fields.
• Strong passion for applying academic and industry innovations to real-world challenges.
• Prior experience in life insurance practices is highly desirable.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.