Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Role:
We're growing rapidly, and seeking a passionate professional to join our Solutions organization as Launch Management Associate. Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients. As a key member of our Professional Services team, you'll be responsible for managing and delivering Glia’s software implementations to multiple customers.
As an Implementation Associate, you’ll work with multiple accounts to implement product solutions for financial and insurance institutions. These projects, while smaller in scope, will require adherence to basic project management guidelines, strong technical acumen and a devotion to client satisfaction. In this role you will also track projects that have not yet been assigned Implementation resources, and you will report status internally to Glia and its partners.
The Ideal candidate…
- Has project management skills and a strong eye for detail and the ability to stay on top of tasks
- Has experience managing multiple smaller, less complex projects at once
- Understands they are accountable for the success of a project and ensures their team gets the work done on time
- Is excited to create new processes that drive efficiencies for cross functional teams
- Understands the importance of communication and the value of tight relationships, cross-functionally as well as within their direct team
- Is comfortable running and analyzing data to report to internal and external stakeholders
- Thrives in a customer-facing role and is energized by going the extra mile for clients!
Glia has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day.
If this sounds like a good fit for you, why not say hello?
What you’ll do:
- Oversee multiple projects for banking, credit union and insurance clients seeking to implement Glia solutions
- Manage client expectations gracefully while driving product adoption
- Comfortably serve as the consultant, application configuration expert and project manager while keeping internal and external teams engaged and informed
- Manage project schedules and email communication with clients; feel comfortable running a meeting with clients and having difficult conversations when necessary
- Keep key stakeholders informed of statuses and changes and escalate issues or misalignments throughout the business as necessary
- Assess and report on risk of delayed or stalled projects and work across internal and external teams to engage clients to adopt the purchased products
What you’ll bring:
- 1-2 years of project coordination experience in a tech environment
- Solid understanding of project management tools (i.e. monday.com, smartsheet, basecamp etc.,) and techniques.
- Basic knowledge of HTML and networking diagnostics
- Proven ability to coordinate multiple Client-facing projects simultaneously
- A team player attitude with a strong technical aptitude, self-confidence, and enthusiasm
- Curious by nature, enthusiastic problem solver, capable of meeting challenges in an efficient but also scalable way
- Growth mindset with a strong desire to help customers achieve success
Bonus Points
- 1-2 years of experience managing implementations for SaaS solutions
- Experience working in or with Contact Centers
- Domain of Service Desk / Ticketing Systems (e.g., JIRA, Basecamp, ServiceNow)
- Experience within the Financial Services, Insurance, or Healthcare Industries
- Experience submitting SMS registration and porting/hosting phone numbers
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
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What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
