The Engagement Lead at Glia is responsible for overseeing professional service engagements with major customers, ensuring effective implementation of the Glia platform. The role involves building customer relationships, providing strategic insights, and leading teams to meet project objectives, while also advising clients on change management and industry best practices.

The Senior Infrastructure Engineer at Glia will maintain and enhance the cloud-native core infrastructure, troubleshoot issues, improve security, manage CI/CD pipelines, and consult teams on infrastructure topics, all while working collaboratively in a remote setup. The role requires strong coding skills and familiarity with Linux/Unix systems.

Senior Sales Engineer at Glia, responsible for being the product expert in sales engagements, delivering custom demonstrations, and providing technical competitive differentiation. Must have 5+ years of Enterprise Sales/Solutions Engineering experience and expertise in HTML, CSS, and JavaScript. Strong organizational and communication skills required.

As a Customer Success Manager at Glia, you'll manage strategic relationships with key clients, provide direction on utilizing the platform, create performance reports, and collaborate across teams for optimizing client experiences and driving value with SaaS solutions.

The Technical Account Manager at Glia ensures client success by collaborating with internal teams to enhance platform utilization and resolve technical issues. Responsibilities include analyzing agent productivity, recommending new strategies, and developing strong technical relationships with clients. The role emphasizes proactive guidance in troubleshooting and contributing to product improvement.

As a Business Development Representative intern at Glia, you will engage with potential clients through various communication channels to generate interest in their technology. You will support Account Executives, utilize lead-generation tools, and contribute to outreach strategies. Additionally, you will participate in the Glia Sales Academy for training in advanced sales techniques and technology-related skills.

As a Staff Software Engineer at Glia, you'll enhance developer productivity by optimizing CI/CD pipelines, supporting cloud development environments, and collaborating with internal tech communities. Your responsibilities include analyzing developer satisfaction and managing projects that involve multiple teams, all while utilizing a robust tech stack.

As a Software Engineer, you will develop Elixir microservices and collaborate on application security efforts. You will work with various database systems, create integrations, and contribute to enhancing product security while ensuring high standards of data privacy and access control. You may also handle front-end tasks as needed.

As an Alliances Operations Analyst at Glia, you will manage partner-related data, create dashboards and reports for performance metrics, support operational projects, and provide administrative assistance for sales involving partner products. You will collaborate with internal teams to enhance operational efficiency.

As a Senior Software Engineer at Glia, you will create and maintain microservices using Elixir and Ruby, backed by various databases, while collaborating with cross-functional teams to deliver high-quality solutions. You'll also engage in feature development, improve team processes, and potentially mentor other engineers, all within a remote optimized setup.

As an Associate Conversational Consultant at Glia, you will assist in optimizing conversational experiences for financial institution clients, focusing on the virtual assistant's configuration and deployment. You will help clients address their unique challenges, working with various teams to ensure project success while fostering long-term partnerships. Your role includes improving customer experiences and sharing knowledge within the organization.

The Technical Account Manager at Glia will ensure client satisfaction by driving platform adoption and resolving technical issues. Responsibilities include collaborating with Account Teams, analyzing agent productivity, monitoring integrations, and contributing to product improvements through customer feedback.

As a Senior Technical Support Engineer at Glia, you'll resolve complex technical problems for clients, enhance integrations with Glia's technology, collaborate with product and engineering teams, conduct troubleshooting, and guide clients on best practices while maintaining high standards in customer support.

As an Internal Client Engineer, you will provide technical support to employees, troubleshoot IT problems, manage user accounts, implement security measures, and assist in the development of IT policies. You will also participate in IT projects and contribute to automation tools, collaborating with internal and external stakeholders to enhance productivity.

The Implementation Engineer at Glia is responsible for deploying and configuring the Unified Interaction Management platform by leading technical discovery sessions, designing and validating solutions, and providing guidance throughout the implementation lifecycle. The role includes managing multiple projects, ensuring technical success, and delivering training to clients.

The Technical Support Engineer at Glia will resolve technical inquiries, assist in customer integrations with Glia's Digital Customer Service platform, troubleshoot issues, and collaborate with engineering and product teams to enhance customer experiences. The role requires strong communication skills and technical knowledge, particularly in web technologies and RESTful APIs.

As a Senior Technical Account Manager, you'll ensure client satisfaction and success by working closely with Customer Success Managers and Solutions Architects. This role involves driving platform utilization, resolving technical issues, analyzing performance metrics, and implementing system configurations to enhance customer engagement with Glia’s solutions.

As a Senior Software Engineer at Glia, you will develop and maintain Elixir and Ruby microservices, manage databases including Postgres and NoSQL systems, and collaborate with cross-functional teams to enhance customer experiences. You will lead feature development, ensure code quality, and mentor junior engineers while participating in various innovative projects.

As an Entry-Level Technical Support Engineer at Glia, you will assist customers in resolving technical issues, provide proactive guidance, work with developers on integrations, and collaborate with internal teams to report bugs and implement best practices through Glia’s Digital Customer Service platform.

The Staff Software Engineer will enhance developer productivity by improving CI/CD pipelines, supporting cloud development environments, and providing unified solutions for engineering teams. Responsibilities include analyzing developer performance and collaborating across teams to facilitate project execution and roadmap creation.