Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.
Payoneer's KYC Department oversees and operates Payoneer’s end-user onboarding process. KYC combines service-orientation with enforcement of industry Compliance standards, aiming to ensure smooth customer experience while keeping Payoneer compliant with KYC/AML regulations.
This role will be based in our New York, NY office.
What you’ll do:
- Review new customers information and documents, using a combination of internal and external policies and tools
- Review of various service requests (withdrawal, opt-in card, additional payment methods), to reinforce KYC protocols
- Making the decision to approve/decline/provide additional info/docs that will help reconsider the application
- Collaborate with various business departments and operational departments including Customer Care, Payments Review, Risk, and Compliance
What we’re looking for:
- Associate or Bachelors Degree
- 1-3 years of KYC and Customer Service experience
- Experience in the world of online payments preferred
- A proven self-starter
- Demonstrated ability to apply critical thinking and investigative skills
- Proven multi-tasker, with excellent attention to detail and ability to work both as part of a team, as well as independently
- Ability to make timely decisions, at times despite ambiguous processes or guidelines
What we offer:
- Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
- 401K with employer match
- Employee Stock Purchase Plan (ESPP)
- Fitness/Wellness reimbursement
- Generous PTO, paid holidays, and parental leave
- Learning and development opportunities
- Flexible work from home schedule
- Volunteer activities
- Fun office culture with supportive leadership
Join the Payoneer Family - check out Our Values and apply today!
Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email [email protected]. Determinations on requests for reasonable accommodation are made on a case-by-case basis.
In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.
The annual base salary range for this position is: $55,000 - $65,000.
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What We Do
Payoneer is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.
Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.
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