Knowledge Manager

Job Description Summary:

Fenwick is seeking an innovative and results-driven Knowledge Manager to lead the development, implementation, and optimization of knowledge resources and systems across the firm. This individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise, and a passion for fostering a culture of knowledge sharing.
This is an exciting opportunity for a forward-thinking professional to join a dynamic team and make a meaningful impact on the firm’s ability to leverage knowledge as a competitive advantage.
This role offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives.

Job Description:

• Knowledge Strategy Development:
  • Design and execute a firm-wide knowledge management strategy aligned with practice group needs and client service goals.
  • Identify opportunities to enhance knowledge workflows, systems, and resources.
• Content Management:
  • Oversee the organization, curation, and updating of high-value resources, including precedents, templates, and research materials.
  • Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices.
• Technology and Systems:
  • Manage the implementation and maintenance of knowledge management platforms (e.g., iManage, SharePoint).
  • Collaborate with IT to integrate KM tools with other firm systems and ensure seamless workflows.
• User Adoption and Training:
  • Develop and deliver training programs to drive the adoption of KM tools and processes across the firm.
  • Provide ongoing support and resources to ensure users can maximize the value of KM initiatives.
• Collaboration and Engagement:
  • Partner with practice groups, business development, and other departments to identify and address knowledge needs.
  • Serve as the primary point of contact for knowledge-related inquiries and projects.
• Innovation and Future-Proofing:
  • Explore and implement emerging technologies, such as AI/ML tools, to streamline knowledge processes and enhance efficiency.
  • Stay informed of legal and KM industry trends to ensure the firm remains a leader in leveraging knowledge effectively.
• Metrics and Reporting:
  • Track usage and engagement with KM tools and resources, providing regular updates and actionable insights to leadership.
  • Evaluate the ROI of KM initiatives and recommend enhancements based on data-driven analysis.

Desired Skills and Qualifications:

• Strong understanding of knowledge management principles and their application in the legal industry.
• Familiarity with KM platforms and tools, such as iManage, SharePoint, or other document management systems.
• Excellent project management skills with the ability to lead cross-functional teams.
• Exceptional communication and interpersonal skills, with a focus on stakeholder engagement.
• Strategic thinker with a proactive approach to identifying and solving challenges.
• Ability to analyze data and use metrics to inform decision-making and demonstrate impact.

Reporting to the Director of Knowledge Management, the qualified candidate will have a minimum of 5 years of experience in knowledge management, legal technology, or a related field. Experience in a law firm or professional services environment is highly desirable. Proven track record of implementing KM systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus. Bachelor’s degree required; advanced degree or JD preferred.

#LI-Hybrid

Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing.

The anticipated range for this position is:

$126,000 - $189,000

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance.  Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.