Key Account Manager

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

Are you a data-driven, strategic thinker with a passion for key account management? Do you thrive on analyzing performance, optimizing partnerships, and driving growth through insights? If this sounds like you, we’d love to connect!

About Wolt
Wolt is a Finnish technology company, best known for our food delivery platform. Since launching in Cyprus in autumn 2019, we’ve been steadily redefining the food delivery experience, one step at a time.

Role Overview
As Wolt continues its rapid expansion and prepares for an exciting 2025, we are seeking a Key Account Manager to join our team in Cyprus.

Reporting to the Restaurant Sales Development Team Lead, you will take ownership of our most strategic restaurant partnerships, using data analysis and strategic insights to drive success. Your primary focus will be on optimizing restaurant performance, leveraging analytics to inform decision-making, and identifying growth opportunities. While account management is at the core of this role, you will also provide leadership and support to the broader sales and account management team to drive overall business performance.

What You’ll Do

• Key Account Management: Act as the trusted advisor for Wolt’s most important restaurant partners, ensuring long-term success through strategic insights and tailored recommendations.
• Data-Driven Growth: Analyze performance metrics to identify trends, opportunities, and areas for improvement; work closely with restaurant partners to optimize menu quality, pricing strategies, and visibility on the platform.
• Strategic Analysis & Consulting: Use data and industry insights to consult partners on business growth, demand trends, and operational efficiency.
• Revenue Optimization: Develop and execute strategies to enhance restaurant sales, customer engagement, and overall market positioning.
• Performance Monitoring: Regularly track key performance indicators (KPIs) for key accounts, providing actionable insights to drive improvements and efficiency.
• Collaboration & Cross-Functional Engagement: Work closely with marketing, operations, and analytics teams to align strategies and enhance partner success.
• Contract Negotiations & Partnership Growth: Lead strategic negotiations with key accounts, ensuring mutually beneficial agreements that drive long-term profitability.
• Support Team Success: Provide guidance and mentorship to the sales and account management team, leveraging data-driven strategies to improve overall performance and efficiency.

Qualifications

What We’re Looking For:

• Proven experience in key account management, business consulting, or a strategic sales role, ideally within a fast-paced, data-driven environment.
• Strong analytical mindset with experience using data to drive decision-making and performance optimization.
• Excellent communication and negotiation skills with the ability to influence stakeholders.
• Ability to think strategically while executing operationally.
• Experience working cross-functionally with marketing, operations, and analytics teams.
• Passion for the restaurant industry, e-commerce, or tech-driven businesses

Additional Information

Why Join Us?
At Wolt, you’ll join a team of passionate professionals who are redefining the food delivery landscape. As the Account Management Team Lead, you’ll play a critical role in driving growth, building lasting partnerships, and leading a high-performing team that excels in both account management and sales.

Let’s build something extraordinary together!