🚀 Why join Polycam?
Polycam's mission is straightforward: Democratize 3D capture and make it universally useful.
We want to empower creators, builders, and businesses with access to the most advanced 3D capture technologies, wrapped up in a thoughtful system that makes them effortless, easy-to-use and deeply helpful to their work.
By allowing people to transform their real world into high-fidelity 3D models using their everyday devices, Polycam is bringing a whole new generation of builders into the world of 3D. We believe the future of 3D creation is more than a niche skill; it's a universal language.
Polycam is a company that’s aware of its place in the history of imaging and photography. Our central goal is to deliver incredible 3D imaging capabilities to as wide of an audience as we can and watch what their creativity and excitement can do. To do that, we’re focused on making 3D capture seamless, affordable, and collaborative. We believe that people will do incredible things when handed wonderful technology, and we strive to get Polycam into as many hands as possible.
If you’re passionate about creativity, innovation, and making a significant impact, Polycam is the place for you!
About the Role
We are seeking an experienced Key Account Manager to drive revenue growth through retention, expansion, and upselling initiatives while maintaining strong relationships with our enterprise customers. In this role, you’ll own a portfolio of strategic accounts, ensuring high retention rates and identifying new opportunities to expand adoption of Polycam’s technology. This position combines relationship management, revenue generation, and deep product knowledge to help customers extract maximum value from Polycam's 3D scanning technology.
What You’ll Do:
- Drive revenue growth by identifying and executing upsell, cross-sell, and expansion opportunities within existing enterprise accounts.
- Own the renewal strategy and execution, maintaining a 95%+ renewal rate across your portfolio.
- Proactively identify at-risk accounts and develop comprehensive retention strategies.
- Develop and implement account expansion plans to grow Annual Recurring Revenue (ARR).
- Create compelling business cases to drive adoption of additional Polycam products and features.
- Monitor usage patterns and engagement metrics to uncover new upsell opportunities.
- Collaborate closely with customers to align Polycam’s solutions with their evolving business needs.
- Conduct quarterly business reviews focused on ROI, adoption metrics, and expansion opportunities.
- Partner with sales teams to ensure seamless implementation and feature adoption for pilot programs.
Required Qualifications:
- 4+ years of account management experience with a proven track record of retention and upselling in SaaS or enterprise software
- Demonstrated ability to grow accounts through strategic expansion initiatives
- Experience managing high-value book of business with enterprise customers
- Excellent negotiation and relationship-building skills
- Experience working within Zendesk
Bonus Points
- Knowledge of 3D modeling, point clouds, and reality capture workflows
- Previous experience managing teams
At Polycam, we prioritize the well-being of our team and their loved ones! We offer comprehensive medical, dental, vision, and life insurance to support your health and peace of mind. Maximize your benefits with both Health and Dependent Care FSAs for added tax savings. Looking ahead? Our 401(k) plan is here to help you secure a bright future. Plus, we keep things engaging with biannual field trips to unique sites across the nation. Join us and thrive with Polycam!
Disclaimer:
This job description is just the starting point! It’s not an exhaustive list of every task, duty, or responsibility you'll handle. Things change, and so might your role. We’ll keep you on your toes with new challenges and opportunities.
Physical Requirements:
This role involves extended periods of sitting at a desk and working on a computer.
What We Do
Polycam develops the Polycam 3D capture app for iOS and Android
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