We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role - We are looking for an experienced Manager to join the Account Management team, in this role you will guide our strategic efforts to efficiently manage a high volume of mid-market accounts, transitioning from 1:1 engagements to impactful 1-to-many touchpoints.
About the Team - The Advertiser Success Team is a collaborative, empowered and solution-oriented team focused on being customer obsessed for our brand partners. Under the Advertiser Success Team, the Campaign Management and Account Management teams create, manage, and grow ecommerce campaigns through sharing reporting and insights with advertisers.
About the Job
- Hire, develop and manage a team focused on maximizing advertiser ROI through scalable account management strategies.
- Foster a team culture oriented towards innovation and efficiency.
- Implement scalable solutions for our partnerships, leveraging data-driven insights to enhance the customer journey,optimize resource allocation and improve advertiser performance.
- Work closely with Sales, Product, and Engineering teams to develop and implement new processes that will impact both internal & external stakeholders and advocate for the needs of the unique customer cohort.
- Partner with Sales Leadership and Account Executives to deliver on quarterly gross advertising revenue goals and OKRs.
- Oversee a large portfolio of brands, focusing on strategic initiatives that prioritizes & promotes growth across the entire book of business
- Be a strategic advisor to Account Managers, consulting on how their partners can tap into Instacart’s platform capabilities for business growth, uncover incremental opportunities and drive efficiencies in campaigns.
- Model & coach best practice behaviors that will enable Account Managers to drive partners & Instacart’s business forward.
- Develop, set goals and drive tool creation to track the scalability of opportunities, focusing on reducing inefficiencies and improving processes.
- Identify operational pain points, make recommendations utilizing strategic problem-solving and deploying automation to optimize processes.
- Use insights to guide strategic decisions and continuous improvement efforts. This will include creating tools, standing up initiatives & effectively socializing best practices + ways of working.
About You
Minimum Qualifications
- 6+ years in relevant functional roles, with 2-4 years in management, ideally in a scaled Ads, SaaS or tech-driven environment. Proven ability to lead teams in dynamic, fast-paced settings.
Preferred Qualifications
- Strong analytical mindset with proficiency in data-driven problem-solving. Capable of turning insights into action plans that drive business results.
- Exceptional ability to communicate complex strategic concepts in clear, actionable terms to stakeholders at all levels. Proven relationship-building skills.
- Strong creative problem-solving skills with an aptitude for applying innovative solutions to existing models. Thrives on navigating and leading through change.
- A track record of delivering on ambitious targets and objectives, demonstrating flexibility and resilience in overcoming challenges, and establishing frameworks that result in ROI-positive outcomes.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. This role also includes a Sales Incentive Plan. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
WA
$147,000—$163,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$140,000—$158,000 USD
All other states
$127,000—$141,000 USD
CA, NY, CT, NJ
$153,000—$170,000 USD
What the Team is Saying
What We Do
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule.
Why Work With Us
We provide the ingredients & inspiration for you to shape the career that nourishes you. Our team is building innovative solutions to never-before-solved business, technical, logistical, service, and creative challenges. If you're ready to do the best work of your life, come join our table.
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Instacart Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
No matter where you choose to work-from our offices, from home, or a mix of both- Instacart employees have the same opportunities to grow their career
