Key Account Manager - Malaysia

Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Leading brands, distributors, retailers, and logistics enterprises—including L’Oréal, Decathlon, and Toll Logistics—rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore, with 10+ local offices across APAC, the Middle East, and Europe, we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

The Role: Key Account Manager

This role will be based in Malaysia but will also be responsible for managing Singapore accounts, requiring travel to Singapore as needed.

Responsibilities

• Customer Lifecycle Management: Oversee the entire post-Go-Live journey, ensuring smooth renewals and long-term success.
• Customer Engagement & Onboarding: Lead kick-off calls, introduce customers to the platform, and clarify post-implementation priorities.
• Escalation & Issue Resolution: Handle escalations, track ETAs, and ensure customer issues are resolved efficiently.
• Communication & Stakeholder Management: Maintain structured and transparent communication with internal and external stakeholders.
• Product Adoption & Updates: Keep customers informed about major product releases, new features, and best practices.
• Account Growth & Expansion: Identify upsell and cross-sell opportunities to drive account expansion.
• Billing & Payments: Ensure timely invoicing, payments, and resolution of financial queries.
• Forecasting & Planning: Maintain accurate revenue forecasts and 12-month growth plans for each account.
• Churn Prevention & Retention: Monitor customer health, implement retention strategies, and manage renewal processes.
• Internal Reporting & Insights: Publish detailed reports on churn, improvement areas, and key account insights.
• Collaboration with Internal Teams: Work closely with sales, product, and customer success teams to address dependencies and ensure customer satisfaction.

Key Competencies

• Strong project management skills with experience handling multiple stakeholders.
• Excellent written and verbal communication skills in English.
• Prior experience in eCommerce, SaaS, or IT project management.
• Analytical mindset with problem-solving abilities and a bias for decision-making.
• Strong interpersonal skills for customer engagement and relationship management.
• Ability to collaborate across teams in different geographies.

Why Join Anchanto?

• Build a career with a fast-growing global SaaS tech company.
• Collaborate with international teams on innovative sales and customer success initiatives.
• Competitive salary package with commission-based incentives.
• Flexible work hours and a strong work-life balance.
• Exciting learning opportunities and clear career growth paths.
• Dynamic and supportive work environment in a city-center office.

This role offers a high-growth and rewarding career path for those who excel in customer success and driving revenue growth.

Key Account Managers will have an NRR target, making them eligible for:

• OTE bonus
• Commission-based incentives for achieving upsell and cross-sell targets
• Additional rewards for identifying high-potential opportunities closed by Country Heads or Sales

If you are a strategic, results-driven professional with a passion for customer success, we’d love to hear from you!