Channel Operations Support Analyst

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Job Description

The Sales Support Specialist plays a key role in the Worldwide Video Sales Operations Team, helping the sales team get their job done. In this role, you will:

• Assist in day to day back office activities including but not limited to account setups/modifications, contracts, account data gathering, coordinating people and information to troubleshoot issues that arise, opportunity management and order tracking.

• Providing heavy administrative support, can juggle multiple requests, have a clear understanding of processes and systems and are a reliable team player. This will be a stepping stone for someone who wants a career path to sales, sales operations or customer success.

• Support the tracking, coordinating and resolving of tasks related to partner setup/onboarding, account record maintenance and quote to order issues.

• Develop & implement repetitive methods for handling of support resolution.

• Contribute and participate in the planning and implementation of resolution tools and process improvement.

• Lead and manage ongoing documentation of case methods and processes to resolve common case types.

• Interact with various departments like order management, Finance, IT or Customer Success to help resolve issues that are preventing partners/sales from order fulfillment.

• Support the field sales team in preparation for customer meetings and demonstrations.

• Bridge the time gap for global teams, cutting down resolution times.

#LI-MM8

Basic Requirements

• Bachelor Degree with 2+ years of sales operations, customer support or sales administrative experience

• Fast Learner

• Ability to multitask, work under pressure and ever changing environment

• Ability to see issues through to resolution

• Demonstrates Self Mastery

• Displays Interpersonal Effectiveness

• Support mindset and aptitude

• Proficient in Salesforce user

• Experience in Salesforce CRM sales application

• Experience with Help Desk Software

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].