Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
Reporting to our Global Salesforce Lead, as a Junior Salesforce Administrator with QA responsibilities, you'll play a vital role in ensuring the efficiency, accuracy, and user satisfaction within our Salesforce ecosystem. This multifaceted role offers the chance to contribute to system maintenance, user support, data management, and quality assurance. If you're eager to kick-start your career in Salesforce administration and quality assurance, this opportunity provides hands-on experience in a dynamic business environment.
Our role is being offered as a fixed term contract, working from our London HQ on a hybrid basis.
As a Junior Salesforce Administrator, you will:
Salesforce Administration:
- Help configure and maintain Salesforce functionalities.
- Perform routine updates, data imports, and user management tasks.
- Collaborate with senior administrators to ensure data accuracy and integrity.
User Support:
- Provide first-line support to Salesforce users, addressing inquiries and troubleshooting issues.
- Support user onboarding, access management, and training.
Documentation:
- Help create and maintain user guides and documentation for processes and procedures.
- Document system configurations and changes.
Data Management:
- Support data quality efforts by identifying and resolving data discrepancies.
- Help maintain clean and accurate data within Salesforce.
Reports and Dashboards:
- Help produce standard reports and dashboards to provide insights to partners.
- Learn to create custom reports by the business.
Quality Assurance:
- Collaborate with other teams to define testing strategies for Salesforce updates and enhancements.
- Help create and execute test plans, test cases, and scripts.
- Identify, log, and track issues, and work with development teams to ensure time efficient resolution.
- Participate in regression testing and ensure the system integrity.
- Bachelor's degree in a relevant field or equivalent work experience.
- Familiarity with Salesforce or open to learning
- 1+ years experience in a Salesforce Admin position.
- Experience collaborating with internal networks, with an emphasis on communication.
- Detailed, with an analytical attitude towards solution finding.
You will benefit from having the following:
- Salesforce Admin Certification
- Experience with Salesforce Lightning and CPQ
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes.
By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience.
With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
