Junior Sales Process Specialist

JOB DESCRIPTION

• This is a Hybrid position requiring 3 days/week in the office.
• Sales Support Specialist (AHL Canada)
• Customer Engagement: Proactively resolve customer inquiries via phone and electronic communication, ensuring a seamless experience.
• Sales Support: Assist our sales professionals with inquiry follow-up, quote generation, case development, and order processing.
• Certification Coordination: Manage pre- and post-sale actions to ensure customers meet TIC certification requirements and adhere to product/service adoption timelines.
• Independent Work: Develop and share quotes using standardized pricing tools, with minimal supervision. Handle complex assignments independently.
• Order Processing: Convert quotes into orders and process them using ERP systems.
• Team Collaboration: Support account managers and SE/ISEs with administrative tasks and act as a mentor for less experienced colleagues.
• Customer Connection: Facilitate connections between customers and appropriate UL personnel, including account managers, delivery teams, and engineers.
• Data Management: Track account history and provide data to account owners to enhance account knowledge and identify opportunities.
• Problem Solving: Collaborate with internal resources to resolve customer inquiries and ensure clear communication and desired outcomes.
• Strategic Input: Provide insights to account managers or SE/ISEs to inform sales strategies based on customer relationships and needs.
• Network Building: Develop an internal UL problem-solving network and engage proactively to anticipate issues, improve delivery, and enhance customer experience.
• Timely Execution: Meet established timelines for all pre- and post-sales activities.

QUALIFICATIONS

• College Degree - Business, Science, Engineering preferred
• 1+ years of related experience
• English proficiency required.
• French proficiency preferred
• Business acumen and a sufficient understanding of business sales processes
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

#LI-PH1
#Hybrid
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
There's nothing more fundamental than the air we breathe and the water we drink. Our rigorous testing processes make sure these fundamental building blocks are safely available for people across the world. And with the rise of smart, connected homes, the work we do has never been more exciting -or more innovative. Whether it's light pollution, security systems or smart appliances, we work with commercial HVAC systems to ensure their performance and safety for people around the world. We're passionate about exploring new solutions and finding better ways to help create healthier, happier environments. Join our team and play an essential role in shaping safer futures.