Junior Operations Manager

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

To deputise for the Venue Manager overseeing the Front of House Operations as well as supporting AV Operations Manager and Head Chef when required. To have first line responsibility for the delivery to the highest standards of client care through effective leadership of Events, Conference & AV Services, Cleaning and Maintenance. 

What You’ll Do:

Operations:

• To be responsible for the Events & AV Operations team and Conference Services Team in all aspects of the operation of each department
• Operational account management of Top Pot clients to ensure consistent event experience utilising the Event Management Team 
• To support the Head Chef & Sous Chef in the execution of the venue’s food objectives
• To manage the venue upkeep both in terms of cleanliness and maintenance, driving forward the yearly, monthly, and unplanned maintenance requirements throughout the venue through the central team, conference services team and external contractors
• To ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy
• To constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
• To review as and when required all relevant Risk Assessments including fire, HACCP and COSHH

Sales:

• To understand and implement the venues Selling Strategy including Upselling training and monitoring for operational reports
• Support in the account management of key clients obtaining and acting on intel gained 
• Provide assistance / lead on client show rounds where operational expertise would add value to the visit  

Personnel:

• Leadership of the Events Operations Team and Conference Services Team and oversee staff rotas to ensure adequate staff levels at all times within budget
• To carry out twice yearly appraisals with direct reports and provide training and development plans.  To ensure that all direct reports follow HR procedures with their team
• To ensure that all team members receive adequate and statutory training to Health and Safety
• To ensure that all members of the Team complete all mandatory induction and Health and Safety training accompanied by the relevant documentation
• To ensure that all team members with the Front of House team adhere to the company’s health and safety policy
• To develop a good working relationship with the Central team
• To ensure effective communication between all FOH departments and with the wider venue
• To support in the management of the casual pool of staff 

Client Care:

• Lead a customer focus culture within the venue to ensure that the highest levels of customer service are achieved within all operations teams
• To constantly monitor client feedback and ensure that records are being kept up to date
• To act upon negative feedback by providing action plans for improvement
• To ensure any complaints are dealt with professionally and expediently and offer compensation where appropriate

Financial:

• To understand the venues financial budget and how the venue is performing to targets
• Be involved in the budgeting process of venue operating costs for the forthcoming financial year
• To possess a clear understanding of the company business plan and be responsible for ensuring that all targets are keep in line with the overall objectives either by direct management of FOH or support of BOH
• Be able to accurately forecast costs on a month-by-month basis  
• To be able to explain financial results and action plan where appropriate
• To ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
• To control purchases order systems within operations
• To ensure correct and timely invoicing 

General:

• To be available for staff briefings and company meetings and training
• To be available for weekend and evening work on a rota basis 
• To be become familiar with the work of the other members of the venue team and other departments

What We Look For: 

Commercial & financial management:

Assisting in the running a profitable venue to help towards the company vision

Operational management:

Understanding and leading the Client Service and Conference Service departments and teams

Client management:

Maintaining excellent client relations to ensure a successful venue. Operational account management of key clients

Leadership:

Build and maintain an excellent team to deliver the best service with team development at the heart 

Who We Are:

etc.venues is a hospitality company that provides end-to-end solutions for corporate events, trainings, and conferences. With locations in London, Manchester, Birmingham, and New York City, etc.venues is part of the Convene portfolio of brands, the largest single provider of dedicated meeting and event venues in the U.S. and UK with a network of more than 35 venues across nine global cities. Learn more at www.etcvenues.com. 

We’re Here For You: 

You'll Receive: 

• Internal and external training & development
• 25 days annual leave plus bank holidays, and company sick pay
• Subsidised fitness membership
• Medical insurance 
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Employee wellbeing support and personal advice programme
• Subsidised eye care
• etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.