Junior HRBP

About Us: 

Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small merchants to the digital economy, we fix inefficient supply chains and provide services previously unavailable to informal businesses. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, and Rwanda use Wasoko's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

About the Role

Role: Junior HRBP- Tanzania

Location; Dar es salaam 

Reporting to; People Operations Manager

Job Summary:
As a Junior HR Business Partner (HRBP), you will oversee daily HR operations in warehouses and field locations, ensuring smooth personnel management, employee experience, and recruitment processes.

Key Responsibilities 

• Provide HR support to field and warehouse employees, addressing concerns related to leave, compensation, and workplace issues.
• Manage HRIS processes to ensure accurate data entry and system functionality.
• Lead recruitment efforts for Field Representatives (FR), Customer Service (CS), Telesales, and Supervisors.
• Facilitate employee onboarding and coordinate training programs on company culture, labor policies, and compliance.
• Collect and analyze key HR metrics, such as time-to-hire and employee turnover, to drive data-informed decisions.
• Oversee disciplinary hearings for field and warehouse teams, ensuring adherence to company policies and labor laws.
• Handle employee lifecycle processes, including hiring, terminations, and leave management.
• Maintain and update employee records, covering benefits, employment history, and contract details.
• Support the HR Manager in preparing employment statements and appointment contracts.
• Implement and enforce HR policies, including conducting orientation sessions for new hires.
• Ensure full compliance with Tanzanian labor laws and employment regulations.
• Respond to employee and candidate inquiries regarding policies, benefits, and hiring procedures, escalating complex cases as needed.
• Manage payroll for field and outsourced employees, including FR, Fintech staff, delivery agents, warehouse workers, and interns.
• Assist the HR Manager in handling correspondence related to the Labor Office, Immigration, NSSF, WCF, and other regulatory bodies.
• Any other duties as assigned time time 

Requirements:

• Bachelor's degree in Human Resources, Law (LLB), Business, or a related field from a recognized institution.
• At least 3-4 years of experience in human resource management.
• Strong problem-solving skills with the ability to identify and resolve issues efficiently.
• Excellent interpersonal and communication skills, with the ability to collaborate across teams.
• Flexible and able to work independently with minimal supervision.
• Strong analytical and people management skills.
• Highly organized with strong time management abilities

Preferred Personal Qualities:

• Ability to navigate complexity and ambiguity with flexibility and adaptability.
• Commitment to high standards of quality and HR best practices.
• Strong strategic thinking and analytical skills.
• Ability to learn quickly in a fast-paced, dynamic environment.
• High emotional intelligence, including empathy and collaboration skills.
• Decisive thinker with the courage to challenge and influence stakeholders.
• Entrepreneurial mindset, action-oriented, and innovative.
• Passion for Wasoko’s mission and values.