Fresenius core values:
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.
Your responsibilities:
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Use a case management system to track requests and transfer or escalate cases to other tiers for efficient issue resolution.
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The primary goal of the Shared Service Center Specialist is to ensure effective issue resolution while maintaining high levels of customer satisfaction and operational efficiency across FME operations.
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Handle intake for all HR Operations-related inquiries and escalate or share them with the appropriate parties as needed.
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Ensure timely case resolution and follow through to completion to provide the best possible customer experience.
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Track and monitor cases to identify root causes of recurring issues.
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Communicate with customers through multiple channels, including the ticketing system, phone, and email.
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Administer HR employee life cycle transactions using modern HR systems such as Workday, PeopleDoc, and others.
Our requirements:
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Bachelor's degree, preferably in human resources management, business or related field
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Previous experience of supporting Poland region or knowledge of Polish legislation would be a strong asset
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Ability to effectively address challenging situations related to customer issues/complaints
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Excellent interpersonal skills
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Ability to apply sound judgment and discretion with sensitive information
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Ability to operate successfully and multitask in a fast-paced environment
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Excellent interpersonal skills
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Ability to effectively address challenging situations related to customer issues/complaints
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High energy and focus
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Excellent interpersonal skills
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Fluency in English language in the business environment
Our offer:
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Hybrid working mode (min. 2 days per week in the office)
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Private medical care in LuxMed,
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PZU life Insurance (voluntary insurance)
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Unlimited international travel Insurance (with a global range)
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Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
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Language courses reimbursement (up to 70% of course reimbursement)
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Studies reimbursement (up to 50% of study reimbursement)
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Work abroad possibility (up to 30 days / year)
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Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
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Holiday allowance (up to 800 PLN / year)
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Childcare refund (up to 900 PLN / year)
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Glasses and contact lenses reimbursement (500 PLN per year)
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Occasional gifts (e.g. 1st year anniversary gift)
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Office team building activities and events
Top Skills
What We Do
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
