Junior CRM Manager (m /f/ d)

Company Description

Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys. While the whole world of air, hotels or car rental is normalised, rail, bus, ferries, airport transfers, and all forms of ground transport are fragmented on a local level.

Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale. It’s a team based in Berlin, with offices in Prague, London, Beijing, Melbourne, and NY. 

They are a team of more than 350 passionate employees from more than 45 countries who share the same vision: to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.

Job Description

We’re seeking a Junior CRM Manager to elevate customer engagement, loyalty, and retention. You’ll play a key role in planning, executing, and optimizing multi-channel CRM campaigns, driving immediate impact on our global customer base. Join our passionate team to craft personalized experiences that deepen customer connections and fuel Omio’s growth.

Responsibilities

• Design impactful campaigns across email, push, and in-app channels, delivering personalized experiences that engage millions of travellers worldwide.
• Analyze customer behaviour to uncover trends and opportunities, using data-driven insights to improve engagement and retention.
• Optimize the customer experience through A/B testing and segmentation, ensuring every message resonates with the right audience.
• Drive performance tracking, monitoring key metrics like open rates, click-through rates, and conversions to refine strategies and achieve results.
• Master CRM tools like Braze, making sure campaigns run smoothly and solving system challenges with confidence.
• Collaborate cross-functionally with marketing, product, and external partners to bring innovative ideas to life and maximize impact.

Qualifications

• 1-2 years of experience in CRM, digital marketing, or a similar role, ideally in travel, tech, or a fast-paced environment.
• Strong analytical mindset, with the ability to interpret data and transform it into actionable recommendations.
• Proficiency with CRM platforms (e.g., Braze) and basic HTML skills to tweak templates and optimize campaigns.
• Exceptional attention to detail and organizational skills, balancing multiple projects with ease.
• Self-starter attitude, eager to take ownership of processes and bring fresh ideas to the table.
• Excellent communication skills, fluent in English (written and verbal), with the ability to influence and collaborate across teams.

What’s in it for you? #LifeAtOmio

This role offers the opportunity to work on-site at Omio’s vibrant Berlin office, where you’ll be part of a mission-driven, high-energy team.

Key benefits include:

• Annual travel benefits to support your adventures and align with our mission.
• Education bonus, including two days off annually for professional development.
• An extra day off on your birthday to celebrate your special day.
• Fitness memberships with Urban Sports Club to keep you active and support your physical well-being.
• Employee Assistance Program offering mental health support and resources.
• A pet-friendly office, so you can bring your furry friends to work.

Intrigued? Apply below in English.

Additional Information

Diversity makes us stronger 

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

Join us at Omio and help shape a welcoming, efficient workplace that inspires both employees and guests every day.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).

Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.