Jr. Corporate Processing Team Lead

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Jr. Corporate Processing Team Lead is responsible for the day-to-day activities of the Jr. Corporate Processing Team, overseeing and delegating loans to the team, communicating loan statuses with onboarding branches and consistently staying abreast of loan processing issues. This position effectively prioritizes and maintains a thorough knowledge of all aspects of the loan as it pertains to junior corporate processing, acting as an expert resource for the CCM team members. The Jr. Corporate Processing Team Lead conducts weekly training with the team members on dedicated topics. If required, the Jr. Corporate Processing Team Lead will assist in production and provide exceptional customer service and file quality. The Jr. Corporate Processing Team Lead also collaborates with other Corporate Processing Team Leads.

Job Responsibilities:

• Oversee a Jr. Corporate Processing Team, including employee development, coaching and training.

• Serve as the first point of contact for team member PTO requests; effectively assign and re-assign tasks and loans to team members.

• Assign and reassign loan files to team as needed based on workload.

• Oversee the team’s file quality and turn times of loan files, ensuring they are within company SLA requirements.

• Conduct QC Checks of all team member files.

• Review team member’s follow up sheets throughout the week for accuracy.

• Check milestone stamp dates.

• Check reporting for team member turn times.

• Ensure all Jr. Corporate Loan Processors effectively and efficiently set up and manage pipeline view.

• Update and maintain the Jr. Corporate Loan Processor Checklist.

• Assist with new hire training.

• Assist with Corporate seating requirements.

• Respond to e-mails, and phone calls within company SLA requirements.

• Communicate with various companies to obtain vendor information including, but not limited to, verification of employment, flood certificate, title commitment, and payoff information. Verify vendor orders are completed and returned, and invoices are received and documented.

• Review loans for compliance within RESPA, TILA, HMDA, Reg. B, etc. (all mortgage related regulations). Prepare proper disclosures and redisclosures as required by regulations.

• Complete required loan submission checklist if applicable.

• Document all communication related to the loan application in the LOS system.

• Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.

• Perform other duties as required.

Qualifications and Skills:

• High School Diploma or equivalent.

• Minimum of 5 years residential mortgage processing experience required.

• Team Lead/management experience, preferred.

• Knowledge of RESPA guidelines and all mortgage and consumer lending regulations.

• Knowledge of Regulation Z and Regulation B requirements, and loan documents preferred.

• Knowledge of DU, LP, and GUS.

• Previous experience with Encompass preferred.

• Excellent math and analytical skills.

• Excellent communication skills

• Skilled at prioritizing and meet deadlines.

• Proficient in Microsoft Office Suite (Microsoft Outlook, Excel, Word, and Windows).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.