About the RoleAs a Senior User Experience Designer for e-commerce experiences in the Japanese market, you'll play a pivotal role in shaping how our customers interact with our multi-billion-dollar portfolio of global brands. You'll be at the forefront of crafting intuitive and engaging experiences that drive business success and delight users.
Your Impact:
• Lead the Design Journey: From initial research and journey mapping to high-fidelity designs and iterative development, you'll own the complete design process in a dynamic Agile environment.
• Drive Innovation: Participate in exploratory design sprints, create user flows, and develop prototypes that push the boundaries of eCommerce.
• Influence and Inspire: Communicate your design vision with clarity and passion, leading design discussions and influencing stakeholders at all levels.
• Solve Complex Challenges: Tackle the intricacies of physical and digital retail, leveraging your expertise to create seamless and efficient user experiences.
• Champion User Empathy: Bring your passion for understanding user needs and your commitment to creating truly exceptional experiences.
We're looking for a Senior UX Designer who:
• Possesses exceptional interaction and visual design skills.
• Utilizes user data, insights, and research to inform design decisions and optimize experiences.
• Excels at communicating design thinking and rationale.
• Thrives in a fast-paced, collaborative Agile environment.
• Has a proven track record of delivering impactful user experiences.
• Is driven by a deep passion for user empathy and creating fantastic digital experiences.
A resume and portfolio are required upon application to this position. Be prepared to present and speak to previous and relevant work during interviews.What You'll Do
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Own the End-to-End Design Process:
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Lead the design journey from initial research and journey mapping to high-fidelity designs and iterative development within a dynamic Agile environment.
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Conduct usability testing and research to identify pain points and areas for improvement, iterating on designs to optimize the user experience.
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Drive Innovation and Strategic Vision:
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Participate in exploratory design sprints, create user journeys, and develop prototypes that push the boundaries of eCommerce.
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Drive innovation by exploring new ideas, technologies, and design trends that enhance digital experiences and differentiate our brands.
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Apply systems thinking principles to design holistic, cohesive experiences across multiple touchpoints and channels.
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Influence, Collaborate, and Communicate Effectively:
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Communicate your design vision with clarity and passion, leading design discussions and influencing stakeholders at all levels.
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Collaborate effectively with cross-functional teams (product managers, engineers, brand partners) to drive consensus and achieve project goals.
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Present design solutions with confidence and clarity, advocating for user-centered design principles.
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Solve Complex Problems and Champion User Needs:
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Solve complex challenges within enterprise applications, leveraging your expertise to create seamless and efficient user experiences.
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Be customer Obsessed and human-centered and maintain a deep understanding of user needs and behaviors, prioritizing user-centered design principles in all aspects of your work.
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Collaborate with stakeholders to define project scopes and objectives, identifying customer needs and business requirements.
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Use a data-driven approach to problem-solving, leveraging user research, analytics, and feedback to inform design decisions.
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Leverage Data and Optimize Experiences:
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Utilize user data, analytics, and research insights to inform design decisions and optimize user experiences.
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Demonstrate Strong Self-Management and Leadership:
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Manage your time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
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Take ownership of your work and demonstrate a proactive and self-driven approach to problem-solving.
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Cultivate a Positive and Collaborative Culture:
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Contribute to the development and maintenance of a positive team culture, characterized by trust, respect, and openness.
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Share knowledge, insights, and best practices with team members to foster continuous learning and growth.
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Deliver Brand-Aligned Visual Excellence:
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Demonstrate mastery of visual design principles and a high bar for craft, creating engaging and visually appealing interfaces that are both functional and aesthetically pleasing.
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Who You Are
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7 to 9 years of experience designing for web and mobile, with a strong portfolio demonstrating your experience creating user-centered design solutions.
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Proficiency in design tools such as Figma, Miro, Excel or other team management tools.
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Excellent interpersonal, communication, and leadership skills.
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Familiarity with Agile and Lean methodologies.
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Ability to thrive in a fast-paced, dynamic environment.
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Fluency in Japanese language and/or experience with Japanese business teams is a plus.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
