We are seeking seasoned Jenzabar ERP Administrators (EX, CX, J1) to join our dynamic information technology team. This position offers the chance to contribute significantly to the technological advancements at our client colleges and universities. Our clients are committed to leveraging technology to streamline operations and enhance educational efficiencies. If you have a passion for technology and a proactive approach to process improvement, this role will allow you to enhance operations while expanding your technical expertise by being exposed to diverse challenges and opportunities.
As part of IT, the Jenzabar Administrator is responsible for the management, maintenance, and optimization of the campus Enterprise Resource Planning (ERP) system, Jenzabar EX, CX, J1. The Administrator will work closely with various campus departments to maintain and enhance the ERP, supporting the institution's needs and aiming for operational excellence.
Responsibilities
- ERP System Management: Administer, configure, and optimize Jenzabar ERP systems (EX, CX, J1), including managing system settings, user access, and security protocols to ensure robustness and reliability.
- Maintenance and Optimization: Conduct regular system updates and monitor and test backups, ensuring the smooth and secure operation of the ERP system.
- System Performance Monitoring: Regularly monitor system performance, and troubleshoot any issues that arise, utilizing subject matter expertise, advanced troubleshooting skills, and vendor resources to resolve problems efficiently.
- Technical Documentation and Reporting: Create, maintain, and disseminate detailed documentation and instructions for system configurations, operations, and troubleshooting procedures. Prepare and deliver frequent status reports detailing progress, issues, and roadblocks.
- Data Management and Integrity: Manage data migrations, refresh development servers with current production data (clones), and ensure the highest standards of data integrity and security in collaboration with campus stakeholders.
- Customer and Technical Support: Respond promptly to service tickets and user queries, providing timely technical support and escalating complex issues as necessary.
- SQL Server and Database Administration: Architect, install, configure, and upgrade SQL Server and other relevant database technologies according to best practices and organizational guidelines.
- System Customization and Integration: Customize and configure the ERP system to meet specific institutional needs approved by the CIO or designated governance bodies, ensuring seamless integration with other campus technologies.
- Stakeholder Collaboration: Engage with various departmental teams to gather requirements, troubleshoot system issues, and implement solutions that streamline processes and enhance operational efficiency.
- Mentorship and Leadership: Provide guidance and mentorship to client System Administrators and CampusWorks team members, fostering a collaborative team environment and enhancing collective technical expertise.
Qualifications & Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in system administration with significant expertise in managing Jenzabar ERP systems (EX, CX, J1).
- Extensive experience in Windows or Linux operating systems and in a virtualized environment.
- Strong proficiency in SQL, T-SQL, and database administration, including performance tuning and best practices.
- Demonstrated ability to analyze complex problems, develop strategic solutions, and implement changes effectively.
- Excellent communication and documentation skills, capable of managing multiple priorities and engaging with technical and non-technical stakeholders.
- Strong organizational and problem-solving skills.
- Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
- Prior experience in coordinating meetings and facilitating group discussions.
- Leadership experience in managing technical projects, with a focus on enterprise application support.
- Experience in developing and executing strategic technology plans that align with institutional goals.
- Proficiency in other database systems is a plus, like MySQL, Informix, and Oracle.
- Proficiency in SQL Server Reporting Services, Appeon Infomaker, and/or other reporting platforms.
- Willingness to adhere to best practices related to change management, coding standards, software development lifecycle, customization documentation, and knowledge management in general.
- Experience supporting other higher education software applications and/or their integrations with their ERP, like Canvas
- Additional certifications in Microsoft, VMware, or related technologies.
- Experience with scripting languages and understanding of network architectures.
Preferred Qualifications:
Benefits of a CampusWorks Contract Consultancy:
CampusWorks contract consultants partner with our clients to provide solutions that promote positive change for campuses to reach their full potential. If you are looking to expand your experience and impact, grow a portfolio of projects, or leverage your expertise and experience in a new way, CampusWorks contractor projects could be your best career move.
CampusWorks contracted consultants experience:
· Collaboration: CampusWorks fosters a collaborative environment where you can work with other talented professionals on projects that align with your interests and expertise.
· Flexibility: Whether you have your own business, prefer selective work periods, or seek work-from-home opportunities, we offer flexible assignments to suit your needs and goals.
· Impactful Projects: As a partner in our HappyCampus community, you will have access to dynamic and challenging projects, making positive changes for the clients we serve.
· Variety: The needs of our clients are likely to vary, adding some diversity to your daily tasks while allowing you to grow a variety of different skills.
Notice to all Applicants:
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Top Skills
What We Do
Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind.
Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success.
Dedicated exclusively to higher education, CampusWorks’ capabilities include:
- Academic services
- Accreditation and compliance
- Assessments
- Business process optimization
- Cybersecurity
- Enterprise resource planning (ERP) support
- IT leadership
- Network and infrastructure services
- Project management
- Shared services and collaborative services
- Staff augmentation
- Strategic planning
Learn more at campusworksinc.com
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