The Helpdesk Technician serves as the first point of contact for technical support issues within the campus community. Responsibilities include troubleshooting software, hardware, and network issues, maintaining accurate records of support requests, and collaborating with IT staff to resolve technical challenges. This role emphasizes customer service, communication, and process improvement in a supportive environment.

The Desktop Lead is responsible for providing front line support for institutional users, addressing escalated issues, leading desktop support initiatives, and overseeing daily operations of the support team. Responsibilities include mentoring technicians, analyzing performance metrics for service improvements, and managing help desk requests while maintaining high standards of service delivery.

The Colleague HR Consultant will assist clients with ERP integrations, customizations of the Colleague system, and ensuring data accuracy. Responsibilities include leading organizational change, optimizing HR functional areas, implementing policy changes, and mapping processes. The role requires strong communication and leadership skills and expertise in higher education HR systems.

The role involves providing leadership and oversight in human resources and payroll consulting within higher education. Responsibilities include guiding HR operations, assessing departmental efficiency, designing training, and aligning policies and procedures to optimize HR and payroll solutions.

The Advancement Consultant will guide higher education clients in enhancing their advancement and alumni operations through best practices and technology usage. Responsibilities include acting as Interim Advancement Director, leading assessments on operational efficiency, and providing training and recommendations for process improvements.

The Higher Education Finance Consultant/Interim CFO will lead finance operations for higher education institutions, conducting financial reporting and advising on policies and procedures. Responsibilities include overseeing financial operations, providing consultancy, and optimizing ERP system use. A key part of the role involves enhancing financial department efficiency and guiding organizational change.

Financial Aid Consultants will provide consulting services to higher education clients to enhance their financial aid operations and improve the student experience. Responsibilities include leading projects, ensuring compliance, training users, and providing expert advice on financial aid regulations and practices.

The Bursar/Student Accounts Consultants will support higher education clients by improving their Bursar operations, guiding best practices, maximizing technology use, and providing interim leadership within student accounts departments. Responsibilities include process assessment, project oversight, training delivery, and aligning policies and procedures for improved operational efficiency.

As a Jenzabar Student Functional Project-Based Consultant, you will leverage your functional student services expertise and Jenzabar ERP knowledge to assist higher education institutions in process improvements. You will collaborate with clients to evaluate and design efficient processes, train student services professionals, and implement solutions for quality financial data reporting. This is a project-based, remote consultancy role.

The consultant will leverage their finance expertise and Jenzabar ERP system knowledge to assist higher education institutions in enhancing efficiency, process improvement, and delivering accurate financial data reporting. Responsibilities include training finance professionals and collaborating with client teams to design and implement optimal processes.

The role involves leveraging functional human resources experience with the Jenzabar ERP system to assist higher education clients in improving processes and training HR professionals. The consultant will evaluate and design optimal processes, implementing the Jenzabar system effectively while working closely with HR leaders.

The Banner Finance Functional Consultant will lead the implementation of Ellucian Banner ERP within higher education institutions, modernizing financial processes and ensuring integration with HR systems. Responsibilities include analyzing business processes, facilitating group discussions, and enhancing organizational efficiency.

The Chief Information Officer (CIO) at CampusWorks leads the IT strategy and activities at St. Lawrence University. Responsibilities include aligning IT with institutional goals, managing IT planning and budgeting, ensuring cybersecurity, overseeing vendor relations, and leading a diverse IT team to improve technology infrastructure and services in higher education.

The Banner Finance Functional Consultant at CampusWorks will lead Ellucian Banner ERP implementations in higher education, focusing on modernizing financial processes, optimizing configurations, and ensuring integration across systems. The role requires strong leadership, business process analysis, and the ability to facilitate change across diverse groups within the organization.

The Desktop Technician provides first and second-tier support for desktop hardware and software, classroom technologies, and network issues. Responsibilities include troubleshooting and repairing computers, configuring user accounts, resolving technology-related difficulties, and maintaining the IT ticket tracking system.

The Interim CIO will align IT strategy with institutional goals, manage IT planning and budgeting, oversee IT teams, and enhance technological capabilities in higher education. Key responsibilities include relationship building, governance establishment, budgeting stewardship, and leading IT changes effectively.

The Helpdesk Technician provides first-tier technical support to students and staff, troubleshooting software, hardware, and network issues while maintaining excellent customer service. Responsibilities include resolving issues via various communication methods and creating detailed tickets based on customer encounters.

The Enterprise Applications Administrator will manage the institution's ERP systems, engage with stakeholders to align application use with institutional needs, oversee technical support, and improve business processes. Responsibilities include project management, system integration, training user groups, and maintaining enterprise application performance.

The Workday Student Integration Consultant designs, develops, and maintains integrations between Workday and other software at client universities. Responsibilities include gathering integration requirements, testing integrations, providing support, documenting processes, and mentoring other developers. The role emphasizes collaboration with various departments to ensure effective ERP system functionality.

The Chief Information Officer is responsible for aligning IT strategy with institutional goals, overseeing IT planning, budgeting, and support in higher education. They lead and coordinate IT teams, enhance services, and improve operational maturity while ensuring data security and managing vendor relationships.