Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.
Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.
We are Sparksoft!
ROLE & RESPONSIBILITIES:
- Provide Tier 1 and 2 support
- User account management
- Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
- Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
- Set up and install workstation hardware, and software for end-users
- Provide remote end-users support to employees
- Operation of assigned IT systems
- Create knowledge base articles
- End user support
- Support of facility physical security systems
- Enforce IT and security procedures and policy
- Network support experience
- Support of IT security
- Other duties as assigned
REQUIRED EXPERIENCE:
- Understanding of User administration (i.e., RBAC)
- Excellent communication and customer support skills
- Computer break/fix/upgrade
- Windows 10
- Ability to diagnose and resolve basic IT technical issues
- Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
- Identifies, researches, and resolves technical problems
- Help Desk Support software experience
- Inventory control
- Good understanding of computer systems, mobile devices, and other tech products
- Candidates must be able to obtain and maintain a Public Trust clearance.
- Candidates must have lived in the United States 3 out of the past 5 years.
PREFERRED EXPERIENCE:
- Apple OS X
- Windows 11
- Corporate VoIP phone systems
- Physical access systems
EDUCATION & CERTIFICATIONS:
- 0-3 years of IT support
- College degree preferred
- Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. In addition to our competitive base pay, Sparksoft offers health insurance, paid time off, 401K matching, and training. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.
Maryland Pay Range
$45,000—$50,000 USD
If you need accommodation seeking employment with Sparksoft Corporation, please email [email protected] or call 410-424-7700. Accommodations are made on a case-by-case basis.
At Sparksoft Corporation, we take security and protection of personal information very seriously. We will never ask you to send private personal information over email. Accordingly, we ask you to immediately contact our security team via email at [email protected] upon receiving a suspicious request.
Top Skills
What We Do
Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings. Sparksoft Team has considerable industry experience with wide range of leading companies.
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