IT Technical Client Business Partner

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Job Description:

We are seeking a highly skilled and client-focused Technical Business Partner to join our team.

This role requires a dynamic individual who can effectively interact with clients, IT, and various business units within the organization.

The ideal candidate will have a strong understanding of IT infrastructure, excellent troubleshooting skills, and the ability to manage escalations efficiently. They will also be responsible for maintaining a list of tickets, escalations, and follow-ups, ensuring seamless communication and resolution of issues.  

Key Responsibilities: 

• Partner with business and IT teams to ensure alignment and effective communication 
• Collaborate within IT and other Business Units to address and resolve Client issues. 
• Understand IT infrastructure to provide effective support and coordination 
• Manage escalations and ensure they are resolved promptly and effectively 
• Maintain a comprehensive list of tasks, escalations, and follow-ups 
• Provide regular updates to clients and internal stakeholders on the status of issues and resolutions 
• Develop and implement strategies to improve Client support processes and enhance client satisfaction 
• Proactively collaborate with business leaders to understand their objectives and align IT strategies with overall Business and Client goals 
• Stay informed about emerging technologies and assess their potential impact on the organization 
• Work closely with the Client and Business Units to gather and document IT requirements. Translate business needs into technical specifications for IT teams 
• Lead IT projects from initiation to completion. Coordinate with project teams, ensuring timely delivery and effective communication with stakeholders 
• Provide monthly reporting packages to the Client as well as the Business 
•  Effectively manage risk and uncertainty, build strong and effective relationships at all levels, proactively seek, and provide feedback, inspire others, and foster learning 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• Proven experience in a technical client-facing role. 
• Strong understanding of IT infrastructure and troubleshooting techniques. 
• Minimum of 2 years+ working with cloud technologies (preferably in Azure and AWS) 
   Azure and/or AWS fundamentals certifications essential
• Excellent communication and interpersonal skills. 
• Ability to manage multiple tasks and priorities effectively. 
• Strong problem-solving skills and attention to detail. 
• Experience with ticketing systems and escalation management. 
• Client-focused with a commitment to providing exceptional service. 
• Ability to present to internal and external audiences with executive presence which inspires confidence and trust. 
• Ability to connect the people, process, and technologies required to deliver business solutions. 
• Awareness of financial modeling as it pertains to technology investment using return on investment and value analysis. 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.