DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.
It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”
Job Description:
DTN is looking for an IT System Administrator Support to join our team out of our Sydney, Australia office. In this role, you'll provide technical support and assistance to end-users. On-call duties will be required for this role.
What you will be responsible for:
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Provide technical support and prompt assistance via phone, email, chat, support ticket, deskside, and/or remotely related to end-user computer systems, hardware, network connectivity, and software
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Perform troubleshooting via diagnostic tools and techniques, as well as relevant questioning
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Responsible for AV maintenance and troubleshooting for conference rooms.
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Perform VDI maintenance, support, and creation of VMs using VMWare tools
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Daily Microsoft 365, SharePoint, Intune, and Entra ID administration and support
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Document actions taken, end-user communications, and resolution notes within Jira Service Management ticketing system
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Create and share team knowledge base articles as appropriate
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Assist our other IT teams as needed. These teams include Networking, Infrastructure, and Security
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Collaborate with IT individuals and/or engage 3rd party technical experts/vendors to resolve complex issues
What you will bring to the role:
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Microsoft 365 experience required
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Customer service-oriented experience
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General Windows and Linux Knowledge including troubleshooting, Windows AD, and DNS management.
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Familiarity with IT based monitoring tools
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Familiarity with Cloud based and on Prem based Infrastructure including VMware
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Basic Networking troubleshooting skills
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AV experience
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Excellent written and verbal communication skills
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Self-starter
What you can expect from DTN:
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Competitive Salary
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Flexible work arrangements
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Superannuation Contributions
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Unlimited access to 13k+ courses via learning platform to support employee career advancement
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Employee Assistance Program (EAP)
Applications for this position will be accepted until January 17, 2025. Interested candidates are encouraged to submit their applications before the specified deadline.
The targeted hiring base pay range for this position is between AUD 64,000 and AUD 80,000 annually. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
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Why DTN?
OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.
OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.
OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented
We have great benefits at DTN – apply today to find out more!
At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!
** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Top Skills
What We Do
As a data, analytics and technology company, DTN delivers operational intelligence to organizations with complex supply chains around the world. We are committed to breaking through the noise and providing operationally-critical, actionable intelligence customers can depend on to drive confident decision-making. We have earned our customers’ trust by delivering real-time insights that ensure decisions can be made quickly and confidently. Together with our customers, we uncover new insights and create solutions that improve entire industries. And, we do so while maintaining our independence to ensure our customers can make the right decision for their bottom line, their customers and their employees.
