IT Support

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Information System Engineer is a developing subject matter expert, responsible for delivering enterprise-level IT support and maintenance of various IT services into the organization by following guidelines and instructions.
The core responsibilities of this role include support installation, configuration, operation and maintenance of company infrastructure and systems.
This role supports more senior members so of the team member to implement fixes for identified issues considered as less complex in nature.

What you'll be doing

Key Responsibilities:

• Installs, tests and maintains new hardware or software to provide new services.
• Performs first-level troubleshooting and system analysis using standard checklists to resolve incidents and to ensure system availability.
• Performs system administration tasks of which include configuration, systems monitoring, troubleshooting, and support.
• Tests and validates new systems to ensure that it fulfils the request functionality and quality.
• Implements backup and recovery procedures to ensure the needed availability.
• Implements and performs system monitoring for proactive support by collecting examples such as availability, performance metrics and system logs.
• Performs hardware or software upgrades and patching.
• Execute standard changes as part of the Change Management Process.
• Executes tasks as part of the Request Fulfilment.
• Creates and manages tickets for the Incident Management, Change Management and Request Fulfilment.
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system.
• Performs other tasks as defined, planned, and approved by leadership team.

Knowledge and Attributes:

• Developing knowledge of the needed infrastructure technology or Software.
• Developing knowledge of the necessary management tools and management languages (for example PowerShell, python, SQL, ABAB etc.).
• Knowledge of the underlaying protocols of the used technology.
• Developing proficiency at troubleshooting and good technical understanding.
• Good verbal and written communication skills and able to explain technical content to non-technical stakeholders.
• Knowledge of ITIL support process (Incident, Change and Request Management).
• Developing understanding of the business processes which are delivered with the managed system.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to work under pressure and meet deadlines.
• Ability to work in a fast-paced environment.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• Relevant certification for the requested technology - CCNA, MCP, A+, Linus+, Microsoft Certified.

Required Experience:

• Extended experience in a similar role gained within a similar global information technology environment.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.