IT Support Specialist

We have an immediate opening in our Dorset, UK office for an:

IT Support Specialist

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO®, Hydro Flask®, Osprey®, Braun®, PUR®, Vicks®, Honeywell®, Hot Tools®, Drybar®, Curlsmith®, and Revlon®.

Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

The successful IT Support Specialist will provide end-users, both local and remote technical support of desktop and laptop hardware and software. They will research, analyse, and diagnose problems with client systems including PC hardware and software, servers, peripheral equipment, and networks. They will also install, configure, upgrade, and troubleshoot computer software and hardware, including PC and Mac workstations, servers and peripherals as well as network and voice cabling.

What you’ll do in the role

• Assist in managing regularly used servers and services including e-mail, print and back-up servers, and their associated operating systems and software
• Support, maintain, and troubleshoot local network as well as WAN and VPN connectivity, liaising with other IT Departments worldwide
• Identify and implement technologies and methods of using existing software to help users work more efficiently
• Liaise with vendor’s support teams to resolve technical problems or make improvements with desktop computing equipment and software, servers, and software
• Work with end users to enforce incident management through the Incident Management system to ensure established service levels are understood and met
• Analyse performance of incident management activities and detailed resolutions, identify problems, and devise and deliver solutions to improve quality of service and to prevent future problems
• Design and enforce request handling and escalation policies and procedures
• Access software updates, drivers, knowledgebase, and FAQ resources on the internet to aid in problem resolution
• Track and analyze trends in incident reports and generate statistical reports
• Assess the need for any system reconfigurations (minor or significant) based on incident trends and make recommendations
• Follow and promote Best Practice to ensure Company Systems and Data are protected from threats

What will help you do the job well

🗝 Essential:

• 2 + years providing 1st/2nd Line Support to a diverse userbase, ideally across multiple countries.
• In-depth knowledge of Microsoft Office Outlook, Excel, Word, Visio, SharePoint (MOSS), etc.
• Solid grasp of configuring, installing and repairing computer and printer hardware
• Experience supporting remote users and offices
• Familiarity with Dell & Lenovo hardware, IP based phone systems
• Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN
• Experience of Citrix/Terminal server and VMWare environments preferred
• CompTIA A+ and Network+ certifications and other specialized or technical training preferred
• Fluent in English (spoken and written), French a plus.
• Excitement about joining a midsize yet growing company with fast-growing brands!

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

What do we offer?

• 💸 Competitive compensation package depending on experience and skills
• 💻 Flexible work policy with regards to working hours and work from home
• ☀ Increased flexi-days package after 1 year of service
• 💼 Modern office with collaborative workspaces
• 👂  Employee assistance counselling line
• 🎁 Employee discounts on all our EMEA products
• 💪 Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge
• 🏝 Company closure between Christmas and New Year’s
• 📈 Employee Stock Purchase Plan
• 👌 The chance to work in an international, diverse, and inclusive environment!

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.