IT Support Specialist

The Company: 

Cognex is the global leader in the exciting and growing field of machine vision. With over $800 million of cash in the bank and no debt, we are a financially strong international company with a culture that maintains the fast paced, creative environment of a startup. Our employees, proudly called “Cognoids,” take their work seriously, but don't take themselves seriously.   Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun, rewarding, and quirky environment. 

The Role: 

The role of IT Support Technician, based in our offices in Budapest, will have heavy focus on traditional helpdesk duties, along with ownership and administration responsibilities for our global Network Monitoring platform (Solarwinds). The successful candidate will have both good IT troubleshooting skills and an intermediate level knowledge network monitoring technologies.    

Previous experience with Solarwinds is an advantage. Due to the pan-European nature of the helpdesk role, good verbal and written English is a requirement. 

Essential Functions 

• Owns and administers our Network Monitoring solution. 

• Adds systems to our Network Monitoring application and defines appropriate health monitors and alerting procedures.  

• Collaborates with other business units to ensure their applications are monitored appropriately and alerts are configured as required. 

• Reacts to relevant alerts generated by the Network Monitoring application. 

• Provides Help Desk first point of contact support for Cognex users by fielding basic, routine requests via Zendesk, phone, and walk-ins.  

• Conducts basic troubleshooting and diagnosis of hardware and software issues. Ensures requests are either resolved or escalated quickly as needed. 

• Monitors and reports on Help Desk performance metrics. 

• Assists with initial IT onboarding and deploys equipment to new Cognoids on their first day. 

• Supports existing platforms and identifies areas that can be automated or streamlined. 

• Assists in testing new systems-related policies and changes to existing policies. 

• Supports and assists projects related to technology upgrades (e.g., office moves/renovations, IT infrastructure changes, security). 

• Works with vendors to secure quotes.  

• Responsible for creating and maintaining documentation and standard operating procedures for IT Systems and business applications. 

• Build and maintain on-going relationships with internal business units and external third party vendors/providers. 

• Must be willing to undertake any other tasks, as directed by the European IT Manager. 

• Demonstrate a positive “do what it takes” attitude. Exemplify Cognex’s “Work Hard, Play Hard, Move Fast” culture. 

Knowledge, Skills, and Abilities: 

• CompTIA, Microsoft, Solarwinds, Vmware, Cisco or Other industry certification highly desirable. 

• Working knowledge of Windows 10/11, Office 365, Active Directory (local/Azure) a requirement 

• Familiarity with Solarwinds, SNMP, WMI and general network monitoring concepts. 

• Basic TCP/IP knowledge. 

• Excellent communication skills with the ability to support various levels of end users both Locally and remotely 

• Experience in adhering to SLA / KPIs. 

• Basic familiarity with ITIL practices. 

• Excellent time management skills and ability to work under time pressure. 

• Be Professional, customer centric, excellent team player, with a willingness to learn new skills and technologies 

Minimum education and work experience required: 

• Fluency in Hungarian and English (Written and Oral). 

• 3rd level Information Technology Related Diploma/Degree highly desirable. 

• Must be willing to travel to other Cognex European offices, if required. 

Disclaimer: 

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

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