IT Support Specialist
Location: Alpharetta, GA (Onsite 5 days a week)
The IT Support Specialist will serve as the first point of contact for diagnosing, troubleshooting, and resolving user-reported hardware, software, and application issues while adhering to organizational policies. They will be responsible for setting up and maintaining workstations, peripheral devices, and network systems, ensuring their functionality and security. The specialist will provide clear, non-technical guidance to users, conduct regular maintenance, and schedule upgrades to minimize disruptions. Additionally, they will maintain detailed logs of repairs, report recurring issues, and deliver user orientation on new software and equipment to optimize system utilization.Key Responsibilities:
- Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
- Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
- Conduct remote troubleshooting and provide clear instructions to non-technical users.
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
- Install and configure appropriate software according to specifications.
- Ensure the security and privacy of networks and computer systems.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
- Maintain records/logs of repairs and fixes.
- Follow up with users to ensure their systems are functional.
- Report significant and recurring issues to the IT department.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
Qualifications:
- Proven experience as an IT Technician or relevant position.
- Excellent diagnostic and problem-solving skills.
- Excellent communication ability.
- Outstanding organizational and time-management skills.
- In-depth understanding of diverse computer systems and networks.
- Good knowledge of internet security and data privacy principles.
- Degree in Computer Science, engineering, or a relevant field.
- Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
Why Simeio?: Simeio is a global managed services provider offering Identity and Access Management solutions delivered as a service and interoperable with leading IAM tools. With 700+ employees worldwide, Simeio secures over 160 million identities globally for large enterprises and government entities.
Services and solutions from Simeio include Customer Identity & Access Management, Privileged Access Management, Identity Proofing, Access Management & Federation, Identity Governance & Administration, Application Onboarding, and Simeio Identity Orchestrator. The company has been recognized for its business and technical leadership and highly rated by Gartner, Forrester, and KuppingerCole, and was ranked by Great Places to Work®. For more information visit simeio.com
What We Do
Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence.
Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada.
We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.
