Company Description
Our mission for the past 30 years?
Be there at the right moment!
Our expertise?
Helping our clients capture the user's attention and transform that fleeting interaction into a memorable one. This is why we assist companies in implementing and managing digital solutions for a reinvented user experience.
What is the right interaction?
It’s about capturing our attention at the right moment, in the right place, and converting it into desire and trust. A delicate balance between too much and too little. Between too early and too late.
Become an SQLian and be part of this great adventure within a human-sized company with big ambitions.
We are over 2,200 talents across more than 13 countries and 3 continents.
Our culture?
Dare and create.
Job Description
As part of the development of our activities with one of our clients, we are looking for an IT Support Specialist that will work on Incident Management & Service Desk Optimization.
Main duties :
- Manage and resolve incidents and service requests in a timely manner
- Provide support and coaching for end users
- Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones)
- Conduct local and remote troubleshooting (hardware, software, network, access issues, conference rooms)
- Contribute to service desk enhancements and identify opportunities for efficiency improvements
Qualifications
We are looking for :
- CFC or IT Technician diploma
- 3 up to 5 years of experience as a help desk technician or in an end-user support role
- Good knowledge on Windows Operating System, iOS
- Familiarity with Atlassian (Jira Service Management, Confluence, and Jira)
- Ability to work collaboratively in a team environment, but also independently when required
- Customer-oriented mindset, with a focus on delivering high-quality service to internal stakeholders and users
- Fluency in German and English, French is aplus
Additional Information
Why join us?
- A human-sized agency (150 people) close to its clients: you will work within our offices or at our clients' sites in a team
- Career support with HR standards: annual reviews, mission follow-ups, training, certifications, and more...
- A friendly and dynamic work environment!
What We Do
Founded in 1990, SQLI Digital Experience is a European full-service digital company that defines, builds and grows the digital business value of international A-brands. Technical and creative thinkers, their teams are committed to delivering meaningful and engaging experiences by leveraging technologies, methodologies, skills and creativity to get closer to the customer or user and capture their attention. They design, develop and deploy solid and high-performing architectures that improve business agility, increase efficiencies and facilitate business growth. Their 2,100 employees are located in 13 countries: France, Switzerland, Luxembourg, Belgium, The United Kingdom, Germany, Sweden, The Netherlands, Denmark, Spain, Morocco, Mauritius and Dubai. In 2021, the SQLI Group achieved revenue of €226m. SQLI has been listed on Euronext Paris (SQI) since 21 July 2000. For more information, visit our website: https://www.sqli.com
