Overview
We are seeking a Technical Account Manager to lead the onboarding and support of new customers, ensuring a seamless transition to our POS system. In this role, you will oversee the implementation process, deliver hands-on training, and build strong relationships to enhance customer satisfaction and long-term retention.
Responsibilities
- Technical Implementation & Support – Oversee the installation, configuration, and troubleshooting of POS systems, ensuring smooth integration into restaurant operations. Assess networking needs, resolve connectivity issues, and provide on-site or remote technical support.
- Customer Onboarding & Training – Conduct on-site and remote training for restaurant owners and staff, guiding them through best practices for system usage. Empower users to manage daily operations efficiently while ensuring a seamless transition into the platform.
- Project & Relationship Management – Manage multiple customer onboarding projects simultaneously, tracking progress and ensuring timely completion. Serve as the primary point of contact, addressing concerns with professionalism and responsibility.
- Feedback Collection & Continuous Improvement – Actively gather and analyze customer feedback, identifying areas for improvement and collaborating with internal teams (Product, Sales, Customer Success) to enhance system performance and user experience.
- Cross-team Collaboration – Work closely with the Customer Success, Product, Service, and Sales teams to ensure smooth onboarding experiences, resolve customer pain points, and contribute to overall service excellence.
Requirements
- Bachelor’s degree preferred
- 3+ years in customer success, business operations, or restaurant management (e.g., Restaurant GM)
- 1+ years of experience using POS software in the service industry
- Strong project management, communication, and problem-solving skills
- Experience with Salesforce CRM (Preferred)
- Tech industry or SaaS experience (Preferred)
- Product or Project Management experience (Plus)
- Networking certifications (CCNA/CCNP) (Plus)
Top Skills
What We Do
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. We provide comprehensive IT services to help clients with IT Strategic Planning, Implementation, Deployment, IT Support on Artificial Intelligence, Big Data, Cloud Computing, Mobile Application Development, Data Mining and Business Intelligence, Enterprise Data Warehouse, and more.
Besides our established IT services, our new business now is quickly extending to one-stop HR Solution Services, including Oversea Branch Setup Consulting, Compensation & Benefits Policy Consulting, Payroll Management Service, Talent Recruiting, and Employer Branding to satisfy our clients’ fast business expansion requirement.
We have built our business on our company-wide commitment to continually overdeliver on the high expectations of our clients, employees, and business partners. The secret to our success is that our unified team works harder, faster, smarter, and more collaboratively than anyone else in the talent acquisition business. In addition to the immense talent and proprietary technology, IntelliPro Group is proud to offer continual professional development and extraordinary benefits to both consultants and full-time employees.
