IT Support Engineering Intern

Workrise is hiring an IT Support Engineering Intern who will be responsible for supporting our Information Technology teams. Our ideal candidate for this role will be pursuing a business or technical degree program with an interest in how companies use technology to improve productivity and enhance security.
Why Join Us?
This internship is your chance to dive into the world of IT support engineering! You'll work alongside a great team of experienced IT professionals, learning how companies use technology to solve real-world challenges.
Internship Details:
Our summer 2025 internship will require a hybrid work schedule in our downtown Austin office, Tuesdays and Thursdays each week
Start date: June 1 - Aug 8
What you'll be doing:

• Assist in onboarding/offboarding:
  
  • Automate common workflows for onboarding, offboarding, and general support and auditing processes, making recommendations, and gathering feedback.
  • Deploying devices to new employees
• General Office Support
  
  • Support and troubleshoot issues with office technology and employee hardware and software from employees through the ticketing system
  • Assist with technical documentation
  • Build out the AI support bot for the Service Desk
• Ad hoc projects
  • Planning and executing technology initiatives within the IT & Business Systems team.
  • Inventory assets and audit software user/service accounts

Experience and Education Requirements:

• Currently enrolled in a College or University Degree program focused on the Management of Information Systems, Business Analytics, or similar Technology focus
• Excellent analytical, problem-solving, and program management skills
• Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
• Experience performing detailed gap analysis, and preparing as-is & to-be process documentation
• Strong communication skills in order to work with both IT specialists and non-IT employees.

Additional experience preferred, but not required:

• Experience with collaboration & productivity tools (Google Workspace, Slack, Zendesk, Zoom phones, Atlassian)
• Knowledge of AI tools and capabilities available in the market for process analysis, identifying gaps of automation
• Previous experience in an operational role at a technology company
• Current or previous experience with helpdesk or end-user support experience
• In pursuit of or holding an IT certification (eg Google Workspace/Microsoft/CompTIA)

Essential Job Functions:

• Regular, on-time attendance
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods
• Ability to manipulate office equipment such as a computer, copier and telephone
• Occasionally ascend or descend ladders, stairs, scaffolding, ramps, poles and the like
• Constantly ascend or descend ladders, stairs, scaffolding, ramps, poles and the like
• Occasionally moving about to accomplish tasks or moving from one worksite to another