IT Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

Will be required to provide both remote and onsite support for all client service-related issues. A solid understanding and knowledge of network, server, software, troubleshooting, and teamwork are essential.

• Provide end-user support and troubleshoot hardware problems with desktops, laptops, and other computer peripherals, as well as desktop applications.
• Troubleshoot IT infrastructure issues, including conference rooms, office wired/wireless networks, and printers, ensuring IT equipment remains functional.
• Handle IT stationary procurement, computer purchases, and new computer setups.
• Provide IT support for company events.
• Assist with IT infrastructure tasks through remote hands.
• Support IT administration tasks such as maintaining IT-related fixed asset accuracy, mobile phones, telecom, and copiers management.
• Possess good knowledge of popular operating systems and software applications, including MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, and others.

Minimum Qualifications

• A bachelor's degree and 3 years of related work experience in an enterprise-level IT support function, or 10 years of work experience with an associate degree.
• Knowledge of network implementation, server hardware, software installation, and maintenance, working in coordination with other corporate IT teams.
• Ability to support both Windows and mobile device systems.
• Strong interpersonal and communication skills.
• Flexibility with schedules based on special events and project support for Taiwan and global locations.
• Willingness to travel to support KLA special events.
• Good verbal and written communication skills in both English and Mandarin.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.