IT Specialist

📍Hollywood, CA (Not Remote)

About Passes:
Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world’s most recognized companies as we build a platform for scale.

The Role:
We’re looking for a hands-on, startup-savvy IT & Office Technology Specialist to join us in building the backbone of our in-office experience. You’ll lead all things IT and technical operations at our Hollywood HQ — from new hire setups and internal tooling to preparing our space for high-impact events and team growth.

This is not your standard IT role. You’ll partner closely with Workplace, Events, and Ops to ensure our physical space runs seamlessly — especially as we scale our headcount and start throwing some truly epic events from our office. Whether you're troubleshooting a laptop, optimizing our Wi-Fi, or setting up event AV for a panel with hundreds of guests, you’ll be the tech hero behind the scenes.

Key Responsibilities:

• Be the go-to for all in-office IT support — handling tickets, walk-ups, and urgent troubleshooting across hardware, software, and systems.
  
• Set up and maintain employee devices, monitors, accessories, and user accounts (Google Workspace, Slack, Notion, etc.) for all new hires and contractors.
  
• Own network infrastructure at HQ — including Wi-Fi, routers, and connectivity for team and guest use.
  
• Partner with our Workplace and Events team to power tech for company events, including AV, sound, lighting, and live streams.
  
• Prepare the office for scaling — recommending and implementing systems, tools, and layouts that support a growing team and future event programming.
  
• Track and manage IT inventory, software licenses, and security protocols.
  

Maintain best practices for data protection, password management, and device security across the org.

• Troubleshoot and support printers, office displays, conference room tech, and other connected devices.
  

Coordinate with outside vendors (e.g. internet providers, IT consultants, AV rentals) when needed.

What We’re Looking For:

• 3+ years of IT experience, ideally in a startup or creative/tech-heavy environment.
  
• Experience supporting office infrastructure and live events (internal or public-facing).
  
• Strong troubleshooting skills and comfort supporting Mac-based environments.
  
• Familiarity with Google Workspace, Slack, Notion, Zoom, and other common SaaS tools.
  
• Bonus: experience with MDM tools (like Kandji, Jamf), SOC2 or IT compliance standards, or AV setup.
  
• High attention to detail and a proactive, problem-solving mindset.
  
• Clear communicator who enjoys collaborating with people across teams.
  

Excitement for building a highly functional (and fun) HQ environment as the company grows.

Perks & Benefits:

• Competitive salary and equity package.
  
• Full health, dental, and vision benefits — 100% covered for you and your dependents.
  
• Unlimited PTO and flexible sick time.
  
• 401(k) with company match.
  
• Daily in-office meals, snacks, and event perks.
  

Creative, fast-moving, and supportive team environment.

Why Join Us?
Passes is redefining the future of creator entrepreneurship — and our office is becoming a hub for innovation, collaboration, and top-tier events. If you’re excited to build out the systems that keep us running and help create an unforgettable in-person experience, this is your moment.

Let’s build something amazing — apply now.