IT Specialist

The Opportunity: 

IT Specialist 

Who We Look For: 

We are looking for an individual who can provide support to our Director and Assistant Director of IT with the efficient operation and maintenance of all computer systems, data and voice communications activities at property. In this role, you will maintain harmonious and professional relationships with all departments and Home Office and must be able to manage time well in order to meet the needs of a 24/7 operation.  

Responsibilities: 

• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.  

• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.  

• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.  

• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.  

• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.  

• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.  

• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.  

• Assist in the co-ordination of new acquisitions and major projects as required.  

• Participate in property-level, corporate-initiated technology implementations as required.  

• Good knowledge and support for Desktop OS and applications including patches.  

• Provide direct guest support and quality support to function rooms and conference services.  

• Assist with administration of Lotus Notes, connection to global VPN and other communication tools.  

• Assist in the process of systems backup and recovery procedures.  

• Assist in management of third party vendors.  

• Assist with providing 24 / 7 support for mission critical systems.  

• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).  

• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT. 

Minimum Qualifications:  

• This position’s schedule will be responsible for covering weekends. 

• Technical background, MCSE or similar network qualifications desired but not essential.  

• Prior education and/or experience supporting complex networks desired but not essential.  

• Four Seasons IT core standards and key controls.  

• Good knowledge of the Four Seasons policies and procedures.  

• Knowledge of basic accounting principles. 

• A sincere willingness to provide service to residents, guests, and peers. 

• Good organizational skills, with the ability to work independently. 

• Ability to function well under pressure, set priorities and adjust to changing conditions. 

• High work ethic, with a sense of responsibility for the role filled within our team. 

A successful candidate will have a flexible schedule, ability to work weekends and holidays. Must be fluent in English and possess legal work authorization in the United States. 

Comprehensive Benefits 

• Energizing Employee Culture where you are encouraged to be your true self!   

• Comprehensive learning and development programs to help you master your craft.   

• Inclusive and diverse employee engagement events all year-round.   

• Exclusive discount and travel programs with Four Seasons  

• Competitive wages and benefits package   

• Medical Insurance after 30 days of employment 

• Employer-paid Dental and Vision insurance 

• 401(k) and Retirement Plan Matching   

• Employee Assistance Program  

• And so much more! 

Four Seasons Hotels & Resorts, Employer of Choice 

 “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture.  It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts