IT Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

 in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with offices in Miami, Ft. Lauderdale, Boca Raton, West Palm Beach, and New York City.

With more than 400 accountants, tax specialists and consultants, we are one of the largest accounting firms in South Florida and one of the top 100 firms in the United States.
We are an Equal Opportunity Employer, committed to providing career opportunities to firm members of all races, genders, sexual orientations and beliefs.

Berkowitz Pollack and Brant’s Managed Cyber Solutions (MCS) team is looking for an IT Support Specialist. This is an entry role in the MCS group which provides Outsourced IT (MSP) and Cybersecurity services to our clients. This role will get exposure to many technologies and provide a fast-paced opportunity to gain knowledge.  An ideal candidate has a strong technical aptitude, at least 2 years of technology support or system administration experience, and is comfortable communicating with clients. The pace and demands in this environment are usually much greater than an "in-house IT" position. This person should be prompt and/or know the importance of communicating ETAs to clients. Most importantly, this person should be eager to learn and grow.

Position Responsibilities:

• Answer support calls
• Provide both remote and onsite client support
  • While this is a hybrid position and there is flexibility for remote workdays, onsite office days and regular client visits is a requirement for this role
• Support a full range of technologies from endpoint, mobile, to server solutions.
• User onboarding / offboarding
• Document client networks
• Assist other Team members on projects (Systems, Security, & Compliance)
• Endpoint patch and vulnerability management
• Backup management
• Office 365 administration (Exchange, Intune, SharePoint)
• Security incident cleanup and remediation assistance
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others on the team
• Ability to provide accurate time estimates for how long a task will take
• Ability to quickly learn new technologies using self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Is self-motivated and can be self-directed when necessary
• Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

• Experience required with Windows and Mac desktop operating systems
• Experience with Office 365 and/or Google Workspace
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with routers and firewalls
• Understanding of Terminal Services and/or Citrix
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Understanding of DNS services
• Working Knowledge of Firewall Technologies such as: Meraki, SonicWALL, Sophos, Fortinet or similar.
• Working Knowledge of Wireless Technologies

Credentials and Experience:

• Related technical experience of two to four years
• Eager to learn and be a sponge
  • “Can do” attitude vs. “not in my job description”

• Certifications such as MCITP, MCP, CCNA/CCDA/CCNP, A+, Project+, Network+, Security+ are a plus.
• PowerShell scripting or similar experience is a plus.

• Experience working for an MSP is a major plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!