HoneyBook is the leading client relationship platform for independent businesses. It powers billions of client interactions through tools for attracting leads, connecting with clients, booking projects, and managing payments. With HoneyBook, any independent professional can scale themselves and their business. Since the company was founded in 2013, HoneyBook members have built over 25 million client relationships and processed $11+ billion in payments on the platform. By providing an integrated suite of tools, HoneyBook simplifies workflow for independent professionals, serving as a center of gravity that streamlines operations from initial contact to final payment.
Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
We are looking for an experienced IT Manager to join our IT and Security team and lead the IT operations at HoneyBook’s TLV office while managing the global IT support team across IL and SF.
As an IT Manager, you will play a critical role in ensuring the seamless operation, security, and efficiency of our IT infrastructure. You will be responsible for overseeing IT systems, managing IT support, leading IT projects, and optimizing technology to meet the evolving needs of our organization. You will also lead the global IT support team, ensuring timely and high-quality technical support for employees worldwide.
This role requires cross-functional collaboration with teams across the company, as well as strong leadership to manage and mentor the IT support team across multiple locations.
Here are a few of the things you will do:Technical Leadership & IT Infrastructure Management
- Oversee and maintain IT infrastructure, including hardware, software, networks, cloud services, and security systems.
- Manage and maintain cloud-based tools and platforms, including Okta, JAMF, JumpCloud, Google Workspace, Slack, and Cisco Meraki.
- Ensure the effective operation, security, and scalability of all IT systems.
- Implement IT security best practices, including access controls, vulnerability management, and data protection.
- Plan and manage IT projects, such as new technology deployments, system upgrades, migrations, and integrations, ensuring on-time and within-budget delivery.
- Develop and maintain IT policies, procedures, and documentation in compliance with industry standards and best practices.
- Stay up to date on industry trends, emerging technologies, and security threats, proactively identifying opportunities for improvement.
Global IT Support & Team Management
- Lead and manage the global IT support team (IL and SF), ensuring efficient issue resolution and exceptional IT service delivery.
- Define IT support processes and service-level agreements (SLAs) to minimize downtime and disruptions.
- Provide technical guidance and mentorship to IT team members, ensuring their professional growth and development.
- Establish and maintain a ticketing system for tracking and prioritizing IT issues.
- Proactively identify recurring IT issues and implement long-term solutions.
- Collaborate with internal teams to ensure IT support aligns with business needs and employee requirements.
Collaboration & Vendor Management
- Partner with cross-functional teams to identify and address IT needs and improvements.
- Manage relationships with external vendors, suppliers, and service providers, ensuring high-quality service and timely resolution of IT-related issues.
Negotiate and manage IT contracts, licenses, and renewals.
Interested? Here's what we're looking for:
- Proven 4 years experience in an IT management role, supporting a workforce of at least 200 employees.
- Strong experience with cloud-first environments, including Okta, JAMF, JumpCloud, Google Workspace, Slack, and Cisco Meraki.
- Hands-on experience managing IT infrastructure, including servers, networks, hardware, and cloud services.
- Solid understanding of IT security principles and best practices, including data protection, access control, and compliance.
- Experience managing a global IT support team, including ticketing systems, SLA management, and IT team leadership.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide timely resolutions.
- Project management experience, including system upgrades, migrations, and integrations.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with employees across multiple locations.
- Ability to lead, mentor, and develop an IT team, fostering a collaborative and service-oriented culture.
- Experience working in a fast-paced environment, managing multiple priorities simultaneously.
The good stuff:
- Mission-driven: You'll be joining more than just another startup - our members are at the heart of everything we do.
- Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
- Compensation: We offer a competitive salary + meaningful equity based on merit.
- Benefits + Perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees is foremost.
Our core values:
People come first: We prioritize people as we explore opportunities and work through challenges.
Raise the bar: We push for greatness—for ourselves, each other, and our members.
Own it: Trust and ownership let us make decisions with confidence.
We love what we do: We bring passion to our work and love what we create for our members.
Keep it real: Authenticity, respect, and transparency are at our core.
The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
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Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
Our Privacy Policy is here.
Top Skills
What the Team is Saying
What We Do
HoneyBook is here for the self-starters. The independents. Those who’ve claimed freedom over their career, finances, and future. Those paid for a profession that’s also their passion.
We’re on a mission to empower this economy of independents to rise, building fulfilling and sustainable livelihoods by doing what they love. We champion technology as our ally in supporting our members in this pursuit.
We can’t fulfill this mission without incredible talent. Our culture is founded on core values that drive everything we do, starting with always putting people first.
Why Work With Us
Our culture is founded on core values that drive everything we do, starting with always putting people first. Our team is a mission and values-driven team fueled by passion and purpose. At HoneyBook, we believe you are the driver of your career and growth - we're here to support you along the way.
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HoneyBook Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hybrid in the SF HQ or NY hub 2-3 days per week.
