About The Role
Our IT Helpdesk Support Specialist is responsible for providing front line technical support to end-users across various communication channels, including chat, email, phone, and remote support tools. This role ensures smooth IT operations by diagnosing and resolving hardware, software, and network issues while maintaining excellent customer service. You will play a critical role in on-boarding and off-boarding employees, training users on IT systems, and ensuring compliance with security policies.
Other Responsibilities Include:
- Respond to and resolve IT support requests in a timely and professional manner.
- Diagnoses and troubleshoot hardware, software, and network-related issues for Windows and Mac environments.
- Install, configure, and update software applications and hardware systems.
- Maintain accurate records of IT support issues and resolutions within the ticketing system.
- Assist with user account management, including setup and deactivation for employees and contractors.
- Provide training and support to users on company IT systems and applications.
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Ensure adherence to IT security policies and best practices to safeguard company data.
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
Desired Skills and Experience
- Must have Microsoft 365 administration experience.
- Strong troubleshooting and problem-solving skills in IT support.
- Excellent communication and customer service abilities.
- Experience with Windows and Mac operating systems.
- Familiarity with IT ticketing systems and remote support tools.
- Update and keep track of request in ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to call /Text people in emergency situations.
- Strong attention to detail and organizational skills.
- ·Knowledge of networking fundamentals and security best practices.
- Experience with user account management (Active Directory, Google Workspace, etc.).
- Prior experience in an IT Helpdesk or technical support role is a plus.
- IT certifications (CompTIA A+, ITIL, Microsoft, or equivalent) are a plus.
Details:
- Location: Remote
- Shift based on time zone:
- If you are in Eastern time zone: 10:00 am to 6:00 pm
- If you are in Central time zone: 11:00 am to 7:00 pm
- If you are in Pacific time zone: 7:00 am to 3:00 pm
- Schedule: Monday to Friday
- Contract Type: 1099
- Compensation: $25/hr. to $30/hr. on 1099
- Duration: 6 to 12 months+
A Little About Us
Our mission is to challenge and enable our employees to achieve great things.
We live and breathe our core values:
- We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
Must be based in the United States.
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Top Skills
What We Do
At Myriad, we bring together big-picture thinking and flawless execution to unlock the power of technology for you. Our team of expert engineers, architects, project managers, and logistics specialists know technology inside and out—and every aspect of your business. Armed with this deep knowledge and an agile, rigorous approach, we’re able to deliver the best solutions for your organization. To learn more, visit www.myriad360.com or email [email protected]
