Position overview:
We are looking for a competent Help Desk Specialist to provide fast and effective technical support to our team at Digital Global Systems.
The Help Desk Specialist will be responsible for diagnosing and resolving technical issues, ranging from simple application configurations to network troubleshooting.
The successful candidate will have an in-depth understanding of computer hardware, software, and networks.
The ability to communicate effectively with both technical and non-technical staff is crucial.
Requirements:
- Respond to user inquiries regarding computer software or hardware operation
- Resolve problems by clarifying the user’s complaint, determining the cause of the problem, selecting, and explaining the best solution, and following up to ensure resolution
- Maintain a record of daily data communication transactions, issues and remedial actions taken, or installation activities
- Develop and maintain knowledge bases and FAQs for users
- Set up equipment (e.g. Windows desktop/laptops) for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software
- Train users in the proper use of hardware or software
- Conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
Qualifications:
- Proven work experience as a Help Desk Specialist or similar IT support role
- Strong knowledge of computer software, hardware, and networks
- Experience troubleshooting and diagnosing technical issues
- Ability to communicate complex technical issues in simple terms
- Excellent problem-solving and multitasking skills
- Certifications like ITIL, CompTIA A+ will be a plus
- Associate or bachelor’s degree in computer science, Information Technology or relevant field, or equivalent years of experience.
Additional Nice-to-Have Skills
- Experience working in a Jira ticketing system
- Experience with Office 365 user provisioning and licensing
- Experience with MathWorks MATLAB software installation and licensing (including toolkits)
Benefits:
- 401(k)
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Professional development opportunities
Top Skills
What We Do
DGS is a next-gen software platform for wireless deployments that characterizes the Radio Frequency environment across multiple dimensions. Shaped by a holistic view of the wireless spectrum, the DGS portfolio of patented technologies is deep, wide, and well-structured. These technologies are highly applicable, defensible, and desirable to a broad range of licensees.
DGS offers two main solutions: wireless network optimization and critical asset protection.
As LTE and 5G push the limits of the Radio Frequency spectrum as a resource, DGS’s Wireless Network Optimization supports today and tomorrow’s wireless infrastructure. DGS CLEARSITE technology and software analyze and optimize an array of RF spectrum applications and network operations, all in real-time. Its functions include spectrum utilization, interference analysis, competitive benchmarking, dynamic spectrum sharing, and infrastructure management.
DGS also addresses threats from Radio Frequency-enabled devices– just as innovation has delivered increased capability, RF-enabled devices significantly increase vulnerability and risk. DGS’s Critical Asset Protection now includes components that defend against Radio Frequency threats. DGS CLEARSKY technology includes drone threat management, anomalous signal detection, and RF situational awareness.
DGS has a unique vantage point on the future of wireless networks, and has been awarded approximately 100 patents, with 25 patents pending for the advancement of spectrum monitoring and RF data management. These enable the capture and analysis of wideband spectrum data at the point of intercept for applications that deliver real-time situational awareness.
Efficient, quality-driven, and reliable, DGS transforms today’s communication networks while ushering in tomorrow’s 5G services.
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