Job Title : IT Desktop Analyst
Job Location : 826 48th Ave West, Williston ND USA 58801
Company: Radiant Digital (Supporting a major Oil & Gas organization)
Shift, hours, rotation: 8x5, Monday - Friday
100% onsite.
Description:
-
Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
-
Escalates problems not resolved within established service levels.
-
Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
-
Ensures work is performed in accordance to company policies, standards, and procedures.
-
Assists with installing and de-installing software, PC's and peripherals as required.
-
Performs own work and provides assistance to others as directed.
-
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
-
Error is readily ascertainable by the supervisor and can be corrected.
-
Skills are typically acquired through A+ certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment.
-
Must possess basic desktop hardware knowledge, proficient use of Microsoft
Top three skills needed to perform this role:
-
Troubleshooting skills
-
Interpersonal Skill
-
Computer based technical skills
Requirements not listed on posting: Confirm and add additional requirements
-
Good interpersonal skills
-
Problem solving
-
Troubleshooting
-
Conflict resolution
Please list any required certifications (i.e. SafeLand, H2S, forklift, etc.) needed for this position. CompTIA A+ or equivalent preferable
Top Skills
What We Do
We deliver meaningful and measurable technology solutions for digital transformation.
